Grace Jeffrey
Redhill,Surrey
Summary
Current British Airways Inflight Lead looking to dive back into her multimedia routes. After nearly eight years of gaining life experience from travelling the world, I feel in a position to have my feet firmly on the ground (or at least they will be when I'm not out marathon training!) My degree in Multimedia Journalism, linked with impressive track record in collaborative teamwork means I'm no stranger to high-pressure environments. I am looking to drive for success with my excellent written and verbal communication skills, resulting in creating engaging content to meet platform and audience requirements.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Media Secretary (Voluntary)
Horsham FC Women
Horsham, West Sussex
09.2024 - Current
- Schedule social media posts throughout the week
- Optimise the use of Canva to create graphics for Instagram, X and Facebook, as well as to email companies and local councils to promote the matches, such as VisitHorsham
- Work alongside and communicate with multiple people and departments to organise what to post - Women's Chair, photographers, Men's committee
- Manage analytics to help increase following
- Attend monthly meetings to discuss how we can further grow the accounts
Inflight Lead
British Airways
London Heathrow Airport
01.2022 - Current
- Manage and meet a new crew every week, delivering the safety briefing before each flight
- Be in charge of the aircraft as a whole, being the one who passes information onto the captain
- Making sure crew members are on task with all their roles and responsibilities, and delegating if they are not
- Completing necessary paperwork and documentation after each flight
Cabin Crew
British Airways
London Heathrow Airport
07.2017 - 01.2022
- General cabin safety - Arming and disarming doors, checking all pre-flight equipment is in place
- Safety of passengers - Securing the cabin and galley for take-off and landing, securing customers by making sure seatbelts are fastened, all bags are put away, seats are in the correct position, no loose items
- Welcoming customers onboard, as well as welcoming back members of the Executive Club
- Working in premium cabins such as Business and First Class
- Providing a professional and friendly service to all customers
Editorial Assistant Work Experience
Closer Magazine
London
10.2016
- Conducted interviews
- Transcribed multiple interviews per day
- Researched different celebrities to include for features
- Updated social media pages to increase reach
- Established a strong working relationship with the team
Editorial Assistant Work Experience
Heat Magazine
London
10.2016
- Scheduled social media posts and when they'd be uploaded
- Updated the weekly log to include what was being featured in the magazine
- Wrote numerous feature pieces each day to fill columns
- Answered important client calls and transferred them to the correct department
- Daily trips to the courier room
- Became involved with on-sight photoshoots
Journalism Intern
Heart Sussex
Brighton, East Sussex
04.2016
- Went out reporting on current affairs
- Updated the company's social media websites (Facebook/Twitter/Instagram)
- Discussed topics to be included in the breakfast radio show
- Practiced bulletins
Part-time Sales Assistant
Woodlands Estate Agents
Horsham
05.2015 - 09.2015
- Registered potential customers into the online system so their details would appear on the computer
- Used the program Vebra Alto, which I got to terms with very quickly
- Met customers at different properties to conduct viewings, boosting my communication skills due to meeting a lot of different people every day
- Answered phone calls to help customers with general enquiries about certain properties
Waitress
Roffey Park
Horsham/Crawley
06.2013 - 09.2016
- Silver service delivery
- Fast-paced work environment, being prepared for a quick turn-around
- Welcomed customers to the restaurant and guide them to the bar after
- Cleaned and polished cutlery ready for the following day
Education
BA (Hons), Multimedia Journalism - Journalism
Southampton Solent University
09.2014 - 07.2017
Some College (No Degree) - A Levels
The College of Richard Collyer
09.2012 - 06.2014
GCSEs -
Millais School
Horsham, West Sussex 09.2007 - 07.2012
Skills
- Social media analytics, copywriting and content creation
- Creative writing skills
- Canva social media graphics
- Managerial decision-making
- Collaborative team player
- Confident communicator
- Organised and detail-oriented
- Ability to learn quickly and enthusiastic attitude to continue to learn
- 8 years of customer service experience
Timeline
Media Secretary (Voluntary)
Horsham FC Women
09.2024 - Current
Inflight Lead
British Airways
01.2022 - Current
Cabin Crew
British Airways
07.2017 - 01.2022
Editorial Assistant Work Experience
Closer Magazine
10.2016
Editorial Assistant Work Experience
Heat Magazine
10.2016
Journalism Intern
Heart Sussex
04.2016
Part-time Sales Assistant
Woodlands Estate Agents
05.2015 - 09.2015
BA (Hons), Multimedia Journalism - Journalism
Southampton Solent University
09.2014 - 07.2017
Waitress
Roffey Park
06.2013 - 09.2016
Some College (No Degree) - A Levels
The College of Richard Collyer
09.2012 - 06.2014
GCSEs -
Millais School
09.2007 - 07.2012
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