Grace Irvine
Great Yarmouth,ENG
Summary
Highly adaptable and detail-oriented with strong critical thinking and problem-solving skills. Demonstrates effective and clear communication and when talking to customers engaging and welcoming. Excels in both team settings and independent work.
Possess great time management abilities, ensuring tasks are organised efficiently. Committed to continuous improvement and thriving in dynamic environments.
Overview
2
2
years of professional experience
Work history
Headwait
Yarmouth Stadium
Great Yarmouth, Norfolk
2024.09 - Current
- Train new employees and help them to be efficient within the restaurant and enhance team performance.
- Actively listen to customers to fully understand requests and address concerns effectively.
- Demonstrate consistent hard work and dedication by taking on additional tasks.
- Handle customer concerns and complaints with effective communication. And if needed, the supervisor is asked to help assist.
- Engage with customers to better understand their needs, and deliver excellent service through good conversation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Overseeing up to 40 different customers per shift.
Education
A-Levels -
East Norfolk Sixth Form
Gorleston-on-Sea, Norfolk, United Kingdom 2023.09 -
GCSEs -
Ormiston Venture Academy
Gorleston-on-Sea, Norfolk, United Kingdom 2018.09 - 2023.07
Skills
- Critical thinking and problem-solving
- Effective communication and engagement when speaking to others
- Adaptability to new circumstances and environments
- Works well in both a team and alone
- Good time management and able to organise tasks efficiently
- Has attention to detail
References
References available upon request.
Timeline
Headwait
Yarmouth Stadium
2024.09 - Current
A-Levels -
East Norfolk Sixth Form
2023.09 -
GCSEs -
Ormiston Venture Academy
2018.09 - 2023.07