Grace Ireson
Norwich,Norfolk
Summary
I have a strong customer service background, having worked both in retail and in voluntary positions with the public. I am passionate about literacy, and the promotion of literature, with a particular interest in children's literature. I am confident with digital systems, with iphone and social media literacy. I am skilled at visual merchandising, and am committed to creating safe, inviting and equitable spaces. I have experience in drawing up Risk Assessments am First Aid trained, and have also been trained in Diversity and Lone Working principles. I have Enhanced DBS certification.
Overview
4
4
years of professional experience
Work history
Volunteer Historical Re-Enactor
Kentwell Hall
Long Melford, Suffolk
06.2022 - Current
- Conducted extensive research into Tudor, Medieval and Victorian periods, sewing own historically accurate clothing with significant attention to detail.
- Used skills in information retention and communication, to share knowledge with visitors at week-long events, ensuring an authentic and enjoyable experience.
- Ensured Food Hygiene standards were followed while working in the Dairy.
- Demonstrated skills such as cheese making, blacksmithing and coppicing to school groups and families.
Welfare Officer
UEA Drama and Musical Theatre Society
Norwich, Norfolk
09.2024 - 06.2025
- Promoted crew and cast wellbeing and safety as primary contact for welfare issues.
- Signposted members to university wellbeing services to enhance support access.
- Responded promptly to help requests, ensuring accurate information was communicated.
- Mediated various issues, addressing concerns related to disability, neurodivergence, and diversity.
- Drafted Health and Safety risk assessments in collaboration with Stage Manager.
- Participated in Diversity training to foster an inclusive environment.
Warm Space Warden
Quaker meeting House
Norwich, Norfolk
10.2024 - 03.2025
- Helped to create a welcoming and safe space for homeless and vulnerable adults.
- Worked with a broad range of people from a variety of backgrounds and with diverse needs
- Received training on how to report welfare concerns to the district safeguarding lead.
- Received Enhanced DBS certification.
- Liased with vulnerable adults kindly and calmly, and assisted in de-escalating confrontation through active problem-solving.
- -Signposted available services for vulnerable and newly-homeless people, and assisted people in finding shelter.
- Maintained food hygiene standards in the serving of food, and worked with an awareness of Health and Safety standards, and risk assessment recommendations.
- Held Keyholder responsibility, ensuring the safe and secure opening and closing of the building.
Customer Sales Assistant
Doc Martens
Cambridge, Cambridgeshire
07.2023 - 09.2023
- Greeted customers warmly while advising on promotions and assisting with product selections.
- Maintained a tidy and safe shopping environment in accordance with Health and Safety guidelines.
- Employed strategic sales techniques, utilising extensive product knowledge to drive sales.
- Provided shoe fitting services for customers of all ages, from toddlers to adults.
- Managed visual displays, including window-dressing, to enhance store appeal.
Server
Aromi Gelatina
Cambridge, Cambridgeshire
06.2021 - 08.2021
- Served traditional Italian to customers in a multi-cultural environment,
- Supported other areas of the the restaurant in setting up, cleaning up, prep work and equipment maintenance.
- Maintained safe hygiene and food handling standards
- Re-stocked inventory as required, maintaining vigilance in a high-pressure environment.
- Processed payments efficiently, handling cash, credit and debit transactions with accuracy and security.
Education
Bachelor of Arts - Drama and Creative Writing
University of East Anglia
Norwich, England 09.2024 -
Performance and Production Arts
UAL Level 3 Extended Diploma in Performance and Production A
CambridgeGCSEs -
Home Education
Cambridge 09.2020 - 09.2021
Skills
- Literacy in digital and social media, and familiarity with Microsoft Office and IOS / Apple software in particular I am adept at using the internet to find resources and information, and assessing the validity and value of sources I am able to use desktop computers, tablets, and other digital devices such as scanners and printers
- Experience of front line, face to face customer service delivery Excellent at understanding and interpreting needs, with experience of a wide range of customers/ service users
- Confident communication skills, having performed onstage since I was a child I know the basics of British Sign Language, and can converse in French
Timeline
Warm Space Warden
Quaker meeting House
10.2024 - 03.2025
Welfare Officer
UEA Drama and Musical Theatre Society
09.2024 - 06.2025
Bachelor of Arts - Drama and Creative Writing
University of East Anglia
09.2024 -
Customer Sales Assistant
Doc Martens
07.2023 - 09.2023
Volunteer Historical Re-Enactor
Kentwell Hall
06.2022 - Current
Server
Aromi Gelatina
06.2021 - 08.2021
GCSEs -
Home Education
09.2020 - 09.2021
Performance and Production Arts
UAL Level 3 Extended Diploma in Performance and Production A