Grace Ilunga
London,Brent
Summary
Sales Associate at SAP with experience supporting public sector sales activity, managing commercially important processes and building strong communication across internal and external stakeholders. Developed a strong service mindset through both enterprise technology and hospitality environments, with growing exposure to customer needs, relationship-building and commercially sensitive coordination. Seeking a Customer Relationship Management role where strong interpersonal skills, organisation and customer-first thinking can help build trusted long-term client relationships.
Overview
9
9
years of post-secondary education
5
5
years of professional experience
Work history
Sales Associate
SAP
London
2023.09 - 2027.02
- Generated over 1.05 million in supported pipeline across H1 2026 through commercial coordination, stakeholder alignment, demand generation, and opportunity follow-through across public sector accounts.
- Took ownership of key commercial processes across multiple opportunities, managing quotes, contracts, approvals and partner follow-ups with strong attention to detail and pace.
- Facilitated communication between customers, partners and internal teams, organising meetings, tracking actions, and ensuring momentum across complex account activity.
- Worked across both HR and public sector teams with organisations such as HMRC, NHS Scotland, Transport for London, The Post Office, Fujitsu, British American Tobacco, Halfords, Reckitt,RS Components, and Local government councils
- Delivered a major CCS reporting improvement project, reviewing historical submissions, improving data quality and identifying millions in previously unreported value through a structured and proactive approach.
Events worker
Arc London
London
2022.06 - 2023.09
- Delivered high-quality customer service in fast-paced event environments, ensuring guests received a professional, welcoming and efficient experience throughout service.
- Enhanced customer satisfaction by promptly handling requests, staying calm under pressure, and upholding high service standards during busy shifts.
- Developed communication and teamwork skills by collaborating with colleagues to ensure smooth operations and adapt to changing customer needs.
Banquet waiter
Calibre International
London
2021.09 - 2022.05
- Delivered attentive guest service, efficiently responding to requests and enhancing customer experience at formal events.
- Addressed customer concerns and special requirements, ensuring care and accuracy with dietary needs and allergens.
- Collaborated with management and team members to swiftly resolve issues and uphold a smooth, high-standard service environment.
Education
Bachelor of Science - B2B Sales
Middlesex University
City of london 2024.02 - 2027.02
A-Levels - Sociology, English Literature and History
Finchley Catholic High School
London 2020.09 - 2022.06
GCSEs -
St James Catholic High School
London 2015.09 - 2020.03
Skills
- Commercial support
- Demand generation
- Pipeline reporting
- Data improvement
- Stakeholder management
- Customer communication
- Customer service
- Time management
Additional Activities
- Active member of SAP's Business Women's Network (BWN), supporting initiatives that promote women in the workplace and building relationships across different teams and levels.
- Member of the Black Employee Network (BEN), contributing to community discussions, peer support and visibility for diverse early talent.
- Participated in panels and discussion sessions within BWN and BEN, sharing apprentice experiences, answering questions and representing early talent perspectives to wider audiences.
- Support early talent and community event s organised by BWN and BEN, engaging with other apprentices and colleagues and encouraging more people to get involved in the networks.
Timeline
Bachelor of Science - B2B Sales
Middlesex University
2024.02 - 2027.02
Sales Associate
SAP
2023.09 - 2027.02
Events worker
Arc London
2022.06 - 2023.09
Banquet waiter
Calibre International
2021.09 - 2022.05
A-Levels - Sociology, English Literature and History
Finchley Catholic High School
2020.09 - 2022.06
GCSEs -
St James Catholic High School
2015.09 - 2020.03