Grace Hodson
Failsworth,Manchester
Summary
I am a driven, creative, and detail-oriented professional with strong communication, organisational, and administrative skills. Experienced in managing shared office operations, I enhance the customer experience by building strong, personable relationships. I enjoy being actively involved in customer events and mini activations, bringing creative ideas to drive engagement. I have demonstrated effective leadership during periods of change and thrive in fast-paced, customer-focused environments
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Host
Bruntwood
Manchester, No.2 Circle Square
2023.05 - 2026.02
- Taking ownership of a 17-floor building, ensuring it runs smoothly while delivering a welcoming environment, where customers feel valued and supported.
- Built strong working relationships by responding to queries swiftly and professionally, maintaining accurate job logs to ensure issues are resolved within a short time frame.
- Contributed to customer events and mini-activation's at Circle Square, by generating creative ideas to boost engagement and encourage use of the Bruntwood app.
- Support the meeting room line with bookings and events over the telephone and email, with internal and external customers.
- Responsible for raising and managing purchase orders for a broad range of goods and services via Salesforce, overseeing the full process through to amendments and approval of invoices on Medius.
- Liaising confidently with site contractors, office managers and facility team members, dealing with issues swiftly and concisely, maintaining high service standards across the building.
- Responsible for training and developing new team members while adapting to internal changes, including staff transitions and the introduction of new processes.
Kitchen Designer
Buxton Woodworks LTD
Buxton, Derbyshire
2021.04 - 2023.04
- Involved end-to-end in project delivery, coordinating early requirements and site measures through to final completion, ensuring a smooth and positive customer experience throughout.
- Liaising with contractors and installation teams to proactively identify and resolve potential constraints.
- Strong organisation and administration skills, placing quotations, processing payments, managing deliveries and fit outs.
- Being cost-effective to keep customer projects under budget and providing detailed product information to ensure satisfaction with chosen materials.
- Proven strong communication skills and social skills, scheduling face to face appointments and telephone consultations.
- Created professional 2D plans and 3D rendered visuals on CAD Winner Design, creatively communicating design intent and direction to customers.
- Consistently surpassed customer expectations, resulting in positive feedback and reviews.
- Strong engagement in the showroom with visitors, providing guidance and support to enhance their experience.
Retail Store Assistant
Sports Direct
Manchester City Centre
2020.11 - 2021.01
- Handling money, using till systems for sales, refunds and exchanges
- Interacted with customers whilst scanning and packing items, personalising shopping experience.
- Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
Interior Design Assistant
Brown and Bancroft Interiors Ltd
Bolton
2019.08 - 2020.03
- Demonstrated ability to uncover potential problems and capability to resolve them effectively to clients standards.
- Utilising new software such as MicroStation CAD to create detailed 2D floorplans, producing reflected ceiling plans. Creating visual boards on Adobe Photoshop for commercial office spaces.
- Proven organisation skills to update plans and processes whilst communicating amendments to subcontractors, site managers and quantity surveyors.
- Visiting live and pre-construction sites and being involved in the early stages of the design process, consulting a range of stakeholders.
- Involved in space planning of desks to ensure optimal utilisation of space whilst adhering to client's needs and preferences.
- Ability to work with a diverse supply chain to source furniture and materials.
Factory Operative
Federal Mogul
Chapel en le Frith, Derbyshire
2016.11 - 2018.06
- Performed routine preventative maintenance on machinery, resulting in reduced operational downtime.
- Trusted with supervising new trainees to operate heavy duty machinery.
- Working quickly and methodically on the production line under minimum supervision to produce high quality friction products.
- High attention to detail inspecting for faulty products before shipment worldwide.
Education
Art Foundation Course in Fashion and Textiles -
Chesterfield College
Chesterfield, Derbyshire 2015.09 - 2016.06
Bachelor of Arts -
Manchester Metropolitan University
Manchester 2016.09 - 2019.06
A Levels -
Buxton Community School 6th Form
Buxton 2014.09 - 2015.07
AS Levels -
Buxton Community School 6th Form
Buxton 2013.09 - 2014.06
GCSEs -
Buxton Community School
Buxton 2012.09 - 2013.09
Skills
- Complaint resolution
- Customer relations
- Communication skills
- Database organisation
- Project coordination & workflow management
Timeline
Host
Bruntwood
2023.05 - 2026.02
Kitchen Designer
Buxton Woodworks LTD
2021.04 - 2023.04
Retail Store Assistant
Sports Direct
2020.11 - 2021.01
Interior Design Assistant
Brown and Bancroft Interiors Ltd
2019.08 - 2020.03
Factory Operative
Federal Mogul
2016.11 - 2018.06
Bachelor of Arts -
Manchester Metropolitan University
2016.09 - 2019.06
Art Foundation Course in Fashion and Textiles -
Chesterfield College
2015.09 - 2016.06
A Levels -
Buxton Community School 6th Form
2014.09 - 2015.07
AS Levels -
Buxton Community School 6th Form
2013.09 - 2014.06
GCSEs -
Buxton Community School
2012.09 - 2013.09