GRACE GRIFFITHS-SMITH
LIVERPOOL
Summary
Enthusiastic and reliable customer service professional with a strong track record in high-volume retail environments. Skilled in engaging customers, managing point-of-sale (POS) transactions efficiently, and maintaining immaculate shop floor standards. Adept at driving sales through product knowledge and upselling, and eager to bring a proactive work ethic to a collaborative retail team.
Overview
7
7
years of professional experience
Work history
SUPERVISOR
FIVE GUYS
2025.08 - 2026.07
- Supervised opening shifts, assigned stations, and completed prep checklists to start service on time
- Delegated tasks to crew members, ensuring steady kitchen flow during peak periods
- Monitored crew work quality, requesting adjustments to uphold service standards
- Operated kitchen independently during shifts to keep orders moving and reduce delays
- Communicated orders and customer needs to colleagues to ensure accurate, timely service
- Coached new crew on food safety and cooking procedures using visual checklists and hands-on demos
- Managed daily cash procedures, assigned tills, recorded safe counts, and sealed end-of-day deposits
- Processed customer refunds to resolve issues and enhance satisfaction. and complaint follow-ups, restoring guest satisfaction and repeat visits
- Logged sales anomalies and collaborated with manager to reconcile discrepancies in shift reports
CREW MEMBER
FIVE GUYS
2022.02 - 2025.08
- Delivered prompt, accurate counter service, contributing to high customer satisfaction and adherence to brand standards
- Consistently exceeded daily sales targets by upselling add-ons and combo options
- Promoted menu items and specials, enhancing customer check size through tailored recommendations
- Assessed customer needs, recommending suitable products to enhance order relevance and customer experience
- Supported team operations by cross-training on stations and communicating clearly on shifts
- Closed and opened store to company standards, ensuring reliable readiness and cleanliness
FRONT OF HOUSE
NANDOS
2021.09 - 2022.02
- Proactively addressed guest needs, improving overall dining comfort and experience.
- Tailored and personalised front of house service to cater to additional needs or requests from guests.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Worked closely with front of house staff for seamless dining experiences.
- Trained in hosting, waitressing, and back of house roles, contributing to seamless service delivery.
RETAIL SALES ASSISTANT
PRIMARK
2019.09 - 2021.09
- Addressed customer issues with tailored recommendations, sustaining service levels during peak times
- Coordinated colleagues during high-volume periods to ensure efficient task completion and seamless store operations
- Organised store floor layouts for daily openings to ensure prompt readiness for customers
- Rearranged store fixtures to optimise product placement and improve customer navigation, facilitating stock replenishment and ensuring safe customer flow
- Adapted across returns, cashier, door capacity and floor roles to cover staffing gaps
Education
WILLIAM HULME’S GRAMMAR SCHOOL
Manchester 2014.09 - 6 2019
XAVERIAN COLLEGE
Manchester 2019.09 - 5 2021
LIVERPOOL JOHN MOORES UNIVERSITY
Liverpool 2022.09 -
Skills
- Cash Handling
- Stock Management
- Customer Service
- Product Knowledge
- Staff training
- Critical Thinking
- Teamwork
- Communication
- Adaptable
- Reliable
Affiliations
- Cooking
- Running
- Pilates
- Sketching
REFERENCES
Available upon request
Timeline
SUPERVISOR
FIVE GUYS
2025.08 - 2026.07
LIVERPOOL JOHN MOORES UNIVERSITY
2022.09 -
CREW MEMBER
FIVE GUYS
2022.02 - 2025.08
FRONT OF HOUSE
NANDOS
2021.09 - 2022.02
XAVERIAN COLLEGE
2019.09 - 5 2021
RETAIL SALES ASSISTANT
PRIMARK
2019.09 - 2021.09
WILLIAM HULME’S GRAMMAR SCHOOL
2014.09 - 6 2019