Grace Goss

- Ensured the safety and wellbeing of children at all times by following safeguarding procedures, maintaining active supervision, and creating a secure and supportive environment

- Build a strong, positive relationship with children through encouragement, active listening, and consistent engagement, helping them grow in confidence and self- belief

- Deliver engaging and creative activities by using energy, imagination, and clear instructions to bring sessions to life and a memorable experience

- Use clear and supportive communication to manage behaviour effectively, setting expectations and reinforcing positive conduct

- Work collaboratively with team members by sharing responsibilities, supporting others, and contributing to a positive team environment

- Follow structured schedules while remaining flexible, responding to children's energy levels and maintaining a smooth flow of activities throughout the day

- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity

- Demonstrated respect, friendliness and willingness to help wherever needed

- Offered friendly, efficient customer service and handled challenging situations with ease

- Cleaned work areas and equipment to maintain faultless hygiene standards

- Applied positive customer service approach to increase satisfaction levels

- Assisted customers with product selection, providing detailed knowledge of Hotel Chocolat's products and seasonal collections

- Operate the till efficiently, processing high volumes of transactions accurately and swiftly

- Supported store operations, including stock replenishment, and maintaining displays

- Greeted customers warmly, take their orders, and provided recommendations

- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant

- Demonstrated menu knowledge to assist patrons in meal selections

- Used the till to process transactions accurately

- Maintained a clean work environment, adhering to all health and safety regulations