Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Grace Gardiner

Customer Service Representative
Sheffield,South Yorkshire

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

23
23
years of professional experience

Work History

Customer Service Agent

Ant Marketing
Sheffield City Centre, Sheffield
04.2023 - 10.2023
  • Delivered consistently excellent customer service to guarantee positive company experiences.
  • Acted as first point of contact for customer issues and queries.
  • Collaborated well with other customer agents to deliver consistent service across various platforms.
  • Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
  • Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
  • Logged customer information and data in secure systems, maintaining GDPR compliance.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered prompt solutions to maintain customer satisfaction.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Scheduled customer appointments and sent reminders to maintain active schedule.

Retail Store Assistant

Argos
Manchester, Lancashire
03.2015 - 06.2015
  • Employed innate positivity and enthusiasm to create enjoyable retail experiences for customers.
  • Built lasting relationships with clients through customer service interactions.
  • Processed store deliveries, distributing products to storage areas and shop floors.
  • Identified and removed out-of-date stock, correctly recording waste.
  • Built customer rapport by identifying specific needs and making appropriate product recommendations.
  • Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
  • Increased sales by 10%.
  • Maximized sales, advising customers of promotions and sales.
  • Followed merchandising and brand standards to produce exciting visual and design displays.

Property Manager

Self Employed at Point Grace Apartments
Providenciales, Turks and Caicos Islands
01.2007 - 03.2014
  • Organized remedial work and check-out reports for tenancy terminations.
  • Facilitated smooth occupant changeovers by forwarding meter reading and liaising with utility companies.
  • Explained terms of lease and amounts to be paid to tenants.
  • Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
  • Established key relationships with potential leasers and renters.
  • Maintained high administrative standards to maximise data accuracy.
  • Acted as main point of contact for tenants, contractors and third party agents.
  • Conducted routine inspections in line with proper procedures and within agreed timescales.
  • Resolved maintenance issues in line with relevant procedures.
  • Drafted lease contract and collected deposits from tenants.

Retail Manager

Self Employed, D & G Variety
North Caicos, Turks and Caicos Islands
01.2001 - 12.2005
  • Analyzed sales figures, identifying areas to improve and implementing remedial action.
  • Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
  • Toured sales floor regularly, assessing and improving daily operations.
  • Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
  • Monitored market trends, taking action to guarantee store remained competitive.
  • Completed opening and closing procedures each day.
  • Increased sales by 10% when giving discounts.

Education

Certificate - Humanities

Trafford College
Manchester
07.2018

Skills

  • Practiced problem solver
  • Outstanding customer care
  • Team player
  • IT literate
  • Telesales
  • Exceptional communicator
  • Microsoft Office Suite
  • Office 365 usage
  • Excel proficiency

Timeline

Customer Service Agent

Ant Marketing
04.2023 - 10.2023

Retail Store Assistant

Argos
03.2015 - 06.2015

Property Manager

Self Employed at Point Grace Apartments
01.2007 - 03.2014

Retail Manager

Self Employed, D & G Variety
01.2001 - 12.2005

Certificate - Humanities

Trafford College

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Grace GardinerCustomer Service Representative