Grace Galvin

• Delivering premium guest services to international and VIP clients in a 5-star luxury setting
• Supporting high-profile exclusive-use events
• Consistently upholding high service standards during fast-paced, high-pressure service periods

Achievement: Designed an original winter cocktail through a cross-department initiative, approved by the Director of Food & Beverage and featured on the seasonal cocktail specials menu.

This role was part of my degree programme, which required me to spend six months in a country where my target languages are spoken.

• Overseas education consultant advising international families on placements at elite UK private boarding schools
• Primary liaison between families and schools, ensuring well-matched student placements
• Managed the full admissions process from applications to visas
• Maintained client records using Microsoft Excel spreadsheets while supporting families through to successful enrolment
• Conducted competitor SEO analysis and implemented on-page optimisations to improve search visibility

Achievement: Achieved 100% on-time completion of applications and visa requirements.

This role was part of my degree programme, which required me to spend six months in a country where my target languages are spoken.

• Conducted luxury champagne tastings for international clients, presenting the Champagne Taittinger House, its heritage, and its portfolio in English and French
• Hosted private tasting sessions for VIP guests, building immediate rapport to leave lasting brand impressions and encourage repeat business
• Contributed to website enhancements in preparation for relaunch
• Drove sales through expert product knowledge and tailored recommendations
  

Achievement: Translated the French onboarding manual into English, improving understanding of the champagne industry and the Taittinger house for future English-speaking interns while supporting bilingual communication within the team. Demonstrated strong sales performance by converting tastings into purchases through tailored recommendations and confident product knowledge.