Summary
Overview
Work history
Education
Skills
Timeline
Generic

Grace Frost

Dereham,Norfolk

Summary

Dedicated hospitality professional with extensive expertise in customer service, food safety compliance, and effective communication. Skilled in conflict resolution, team coaching, and training and mentoring to enhance operational efficiency. Proficient in reservation software, digital ordering systems, and beverage preparation, ensuring seamless service delivery. Adept at handling dietary requirements and allergen guides while maintaining hygiene regulations compliance. Committed to fostering exceptional customer engagement through attention to detail, adaptability, and problem-solving abilities. Experienced in hospitality with focus on customer service. Specialising in creating welcoming environment that enhances dining experience, utilising interpersonal skills and knowledge of food and beverages. Known for multitasking abilities and quick problem-solving, ensuring seamless operation and customer satisfaction. Enthusiastic Swimming Assistant with knack for fostering safe and enjoyable aquatic environments. Skilled in teaching swimming techniques, ensuring water safety, and boosting swimmers' confidence. Known for creating engaging lesson plans that improve students' skills and enhance their love for swimming. Friendly Bartender with exceptional time management skills. Keep work area clean, stocked and conveniently organised at all times. Successful in delivering quality service in fast-paced environments with high-volume patrons. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Overview

4
4
years of professional experience

Work history

Waitress

Pizza Hut
Norwich, Norfolk
04.2023 - Current
  • Delivered exceptional customer service by attentively taking orders and addressing queries.
  • Maintained cleanliness and organisation of dining area to enhance guest experience.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of meals.
  • Assisted in training new staff members on service protocols and menu knowledge.
  • Upsold menu items and promoted special offers to increase customer satisfaction.
  • Resolved customer complaints efficiently to maintain a positive dining atmosphere.
  • Collaborated with team members to streamline service processes and improve efficiency.
  • Executed food and drink orders accurately to improve customer satisfaction rates.

Bar staff

The silver fox
Taverham, Norfolk
12.2024 - 06.2025
  • Prepared and served a variety of beverages according to established recipes and customer preferences.
  • Maintained cleanliness and organisation of bar area ensuring compliance with health and safety regulations.
  • Assisted in training new staff on bar operations and customer service practices to enhance team efficiency.
  • Engaged with customers to provide exceptional service and create a welcoming atmosphere throughout shifts.
  • Managed cash handling and processed transactions accurately at the point of sale.

Cleaner

BL cleaning service
Norwich, Norfolk
01.2022 - 06.2024
  • Maintained cleanliness and hygiene standards in various residential and commercial properties.
  • Conducted thorough cleaning using appropriate tools and chemicals to ensure safety and effectiveness.
  • Organised and managed cleaning schedules to meet client expectations and service quality.
  • Assisted in training new staff on cleaning protocols and efficient use of equipment.
  • Collaborated with team members to ensure seamless operations and high-quality service delivery.

Swimming assistant

Ready steady splash
Norwich, Norfolk
11.2021 - 02.2023
  • Assisted in planning and delivering engaging swimming lessons for children.
  • Maintained a safe and hygienic environment in and around the swimming pool area.
  • Provided support to lead instructors during swimming classes and activities.
  • Encouraged and motivated children to develop swimming skills and confidence.
  • Monitored participants' progress and provided constructive feedback to enhance performance.
  • Coordinated with parents to address any concerns regarding their children's swimming experience.
  • Implemented safety protocols and emergency procedures to ensure participant wellbeing.
  • Organised recreational activities to promote enjoyment and enthusiasm for swimming.
  • Participated in staff meetings actively to contribute towards better management of the facility.
  • Maintained cleanliness of pool area, resulting in a pleasant swim experience for all users.
  • Gave feedback to parents regarding child's progress after each session.

Education

GCSEs - Higher Maths

Ormiston Victory Academy
Costessey, Norfolk
09/2018 - 06/2023

GCSEs - English Language

Ormiston Victory Academy
Costessey, Norfolk
09/2018 - 06/2023

GCSEs - English literature

Ormiston Victory academy
Costessey, Norfolk
09/2018 - 06/2023

GCSEs - Combined Science Higher

Ormiston Victory Academy
Costessey, Norfolk
09/2018 - 06/2023

GCSEs - Geography

Ormiston Victory Academy
Costessey, Norfolk
09/2018 - 06/2023

GCSEs - Childcare

Ormiston Victory Academy
Costessey, Norfolk
09/2018 - 06/2023

A-Levels - Psychology BTEC

Lord Nelson Sixth Form
Costessey, Norfolk
09/2023 - 05/2025

GCSEs - Health and social care

Lord Nelson Sixth Form
Costessey, Norfolk
09/2023 - 05/2025

Diploma of Higher Education - Travel and Tourism

City College Norwich
Norwich, England
09/2025 -

Skills

  • Customer engagement
  • Menu knowledge
  • Conflict resolution
  • Team coaching
  • Cash handling
  • Time management
  • Multitasking ability
  • Food safety compliance
  • Effective communication
  • Problem solving
  • Attention to detail
  • Adaptability
  • Training and mentoring
  • Dietary requirements understanding
  • Hygiene regulations compliance
  • Reservation software proficiency
  • Restaurant etiquette familiarity
  • Digital ordering system use
  • Beverage preparation knowledge
  • Patience and composure
  • Cleaning procedures competence
  • Familiarity with allergen guide
  • English fluency
  • Order taking proficiency
  • Customer Service
  • Payment Processing

Timeline

Bar staff

The silver fox
12.2024 - 06.2025

Waitress

Pizza Hut
04.2023 - Current

Cleaner

BL cleaning service
01.2022 - 06.2024

Swimming assistant

Ready steady splash
11.2021 - 02.2023

GCSEs - Higher Maths

Ormiston Victory Academy
09/2018 - 06/2023

GCSEs - English Language

Ormiston Victory Academy
09/2018 - 06/2023

GCSEs - English literature

Ormiston Victory academy
09/2018 - 06/2023

GCSEs - Combined Science Higher

Ormiston Victory Academy
09/2018 - 06/2023

GCSEs - Geography

Ormiston Victory Academy
09/2018 - 06/2023

GCSEs - Childcare

Ormiston Victory Academy
09/2018 - 06/2023

A-Levels - Psychology BTEC

Lord Nelson Sixth Form
09/2023 - 05/2025

GCSEs - Health and social care

Lord Nelson Sixth Form
09/2023 - 05/2025

Diploma of Higher Education - Travel and Tourism

City College Norwich
09/2025 -
Grace Frost