Grace Foster

I have been responsible not only for floor management but also for the management of the office which has included all internal and external communications, for the ordering and stock management, preparing weekly rotas and reinvigorating the staff training system to ensure efficiency in all areas. By doing this we were able to increase bar sales by 15%.

I ensured smooth site operations, maintained positive customer relationships and organised a diverse range of staff training. Trusted with not only financial management but also with the management of the office. This included liaising with outside businesses and maintaining a professional attitude in all forms of external and internal communication.

I assumed responsibility for the comprehensive management of the Food and Beverage team, site, and operational practices. This involved the recruitment and training of new staff, overseeing the implementation of operational protocols for a new cafe site, and maintaining control over staff scheduling and front-of-house ordering processes

Integral to daily floor operations, I employed upselling techniques to

maximize sales while serving beverages and engaging customers in

discussions about the site's history and ongoing operations.