Grace Farrell
Bourne,Lincolnshire
Summary
A highly motivated and ambitious Retail Manager with 15 years’ experience in retail. Has a unique eye for customer purchasing patterns and in store merchandising, delivering a clean and promotional based store. A focus on customer satisfaction, achieving number 1 position from customer feedback results on my region with 22 stores in total at 74% satisfaction rate.
Leading and recruiting my own team, training and giving advice to new starters, with performance meetings with individual.
Overview
13
13
years of professional experience
Work History
Assisntant Manager
Yorkshire Trading
Bourne
04.2023 - Current
- A team of 15 colleagues work under me, managing the whole retail store. My official job title is Assistant Manager, however I am overseen by an Area Manager, who will come into store once every couple of weeks. This means I am responsible for the everyday running of the store as well as making every day decisions for the store.
- Responsible for recruitment in my store, interviewing and the following the process through until colleague in my store.
- Merchandise the store depending on seasonal events ie..Easter, Valentines, I make decisions of where and how stock should be displayed.
- Promote and up sell particular products of the week, which is monitored and compare to other stores in the company. This results in bonuses.
- We are the 2nd smallest store in the company, however taking more money then larger stores nearby.
- Make descions on stock that is suitable for my store depending on sales.
- In charge of schedules, following budgets and worked hours.
- Following KPIs, keeping my team informed and communiated to.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
Customer Experience Manager
Sainsburys
10.2018 - Current
- Responsible for 30 colleagues, I undertake the everday running of the customer experience department constantly achieving good feedback for customers resulting in our store being nominated for the ‘Winning Team’ award on the region.
- Maximsing in store profitability using visual merchandise.
- Motivating my team to achieve high Customer feedback results.
- Managing and Training staff in the business.
- Forging long term and positive relationships with customers, resulting in them coming back.
- Promotion on our Nectar APP.
- Hold a personal licence.
- Key holder- close and open the store.
Team Leader Customer Services
Sainsburys
05.2017 - 07.2018
- Dealing with inquires and problem solving any issues from both colleagues and customers.
- Making sure the customer needs were being met.
- Cash handling.
- Managing Schedules.
- Keep pricing legal and compliant.
- In charge of instore advertising.
HR Assistant
Sainsburys
01.2013 - 04.2015
- Handling paperwork for new starters and rehires.
- Mastering Oracle software.
- Setting up meetings for managers.
- Note taking for discipinaries.
- Creating Job interviews online.
- Managing holidays.
Education
HND - Media Technology- Film
Staffordshire University
01.2012
6 GCSEs - including English and History- A-C
St Edmund Campion School
01.2003
Skills
- Team building
- Leadership
- Retail environment
- Customer care
- Microsoft Office
- Employee training
- Visual merchandising
- Customer service
- Recruitment process
- Communication skills
- Decision making
- Problem solving
- Stock management
References
Available on Request
Additional Information
- Personal licence holder
Timeline
Assisntant Manager
Yorkshire Trading
04.2023 - Current
Customer Experience Manager
Sainsburys
10.2018 - Current
Team Leader Customer Services
Sainsburys
05.2017 - 07.2018
HR Assistant
Sainsburys
01.2013 - 04.2015
HND - Media Technology- Film
Staffordshire University
6 GCSEs - including English and History- A-C
St Edmund Campion School