Grace Elizabeth Mary Coupland
Scunthorpe,North Lincolnshire
Summary
Results-oriented professional with IT expertise in Word, Excel, and PowerPoint. Strong background in business marketing, event planning, market research, and business analysis, complemented by a keen eye for design in interior home projects. Focused on applying these skills to deliver impactful results.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Customer service assistant
Cakes by Andrea
Ashby Scunthorpe
2024.09 - 2026.06
- Provided excellent customer service in a busy environment
- Resolved customer enquiries in person and over the phone
- Processed customer payments accurately
- Processed orders , arranged deliveries and collections
- Collaborated with team to address and fulfil customer needs
Valeter
PC Autos
Messingham Road Scunthorpe
2022.01 - 2024.09
- Prioritised vehicle preparation for timely customer collection
- Valeted vehicles for family vehicle sales business, ensuring showroom readiness
- Facilitated vehicle handovers by effectively communicating with customers
Education
GCSE - Mathematics, English language, English literature, Combined science, Fine art, French, Photography, History
Melior community academy
2019.09 - 2024.08
Level 3 Diploma - Business Studies
John Leggott College
2024.09 - 2026.08
Skills
Office software
Interpersonal people skills
Business marketing, event planning, market research, business analysis
Interior design
Time management
Problem solving
Team collaboration
Affiliations
- Fashion, Design, Baking, Running, Cars, Golf
Timeline
Level 3 Diploma - Business Studies
John Leggott College
2024.09 - 2026.08
Customer service assistant
Cakes by Andrea
2024.09 - 2026.06
Valeter
PC Autos
2022.01 - 2024.09
GCSE - Mathematics, English language, English literature, Combined science, Fine art, French, Photography, History
Melior community academy
2019.09 - 2024.08