Grace Dolan
Canterbury,Kent
Summary
Dedicated professional with a strong foundation in team leadership, customer service excellence, and effective communication. Skilled in supervising teams, resolving customer concerns, and ensuring tasks are executed to a high standard. Demonstrates exceptional time management, adaptability to changing priorities, and a meticulous attention to detail. Known for reliability, problem-solving abilities, and maintaining a positive workplace environment while consistently meeting organisational goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Charity fundraiser
Gosh
Canterbury, Kent
07.2019 - Current
- Enhanced donor engagement with strategic communication plans.
- Conducted market research to identify new fundraising possibilities.
- Increased public awareness by organising charity events and promoting them in local communities.
- Streamlined communication process with stakeholders for better cooperation.
- Trained volunteer teams, enhancing their skills and knowledge.
Dog walker
dog walking own business
Littlebourne, Kent
05.2024 - 02.2025
- Kept detailed records of each walk to provide feedback to owners.
- Respected community rules regarding leash laws and pet waste disposal showing civic responsibility.
- Established trust with dogs using patient approach, fostering strong relationships with pets under care.
- Provided comfort and reassurance to distressed or anxious animals demonstrating empathy.
- Carried out basic grooming tasks after walks, ensuring clean return of pets to homes.
DBF infrastructure
receptionist
Canterbury, Kent
02.2020 - 01.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Cleaner
cleaner
Littlebourne, Kent
03.2018 - 05.2019
- Ensured the provision of clean towels and toiletries for guest satisfaction in hotel suites.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Kept communal areas tidy and well-organised for optimal functionality.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
Cafe worker
Waiter
Canterbury, Kent
12.2018 - 04.2019
- Collaborated with kitchen staff to ensure timely food preparation.
- Managed take-away orders efficiently, catering to the needs of busy customers.
- Kept up-to-date knowledge about menu items, guiding customers effectively.
- Delivered prompt service to customers, resulting in repeat business.
- Prepared hot and cold beverages for customers' satisfaction.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Also have experience on the Tills
Education
GCSEs - Maths, English, Drama , History , Biology , physics, chemistry , Art
Sandwich Technology
Sandwich, Kent 09.2016 - 05.2023
Skills
- Team Leadership & Supervision – Experienced in leading a team, supporting staff, and ensuring daily tasks are completed efficiently
- Customer Service Excellence – Confident in dealing with customers professionally, resolving issues, and maintaining a positive experience
- Strong Work Ethic & Reliability – Willing to work overtime when required and consistently meet workplace expectations
- Task Execution & Accountability – Able to follow instructions accurately and complete assigned duties to a high standard
- Communication Skills – Clear and effective communicator with both team members and customers
- Problem Solving – Calm and practical when handling challenges or customer concerns
- Time Management – Prioritises workload to meet deadlines and support team performance
- Flexibility & Adaptability – Comfortable adapting to changing priorities and business needs
- Attention to Detail – Ensures tasks are completed correctly and standards are maintained
Timeline
Dog walker
dog walking own business
05.2024 - 02.2025
DBF infrastructure
receptionist
02.2020 - 01.2023
Charity fundraiser
Gosh
07.2019 - Current
Cafe worker
Waiter
12.2018 - 04.2019
Cleaner
cleaner
03.2018 - 05.2019
GCSEs - Maths, English, Drama , History , Biology , physics, chemistry , Art
Sandwich Technology
09.2016 - 05.2023