Grace Cooper

• Assisted customers with queries and resolved complaints successfully to promote positive communications and enhance customer satisfaction.
• Handled busy shifts with calm focus and steady task prioritisation.
• Facilitated regular discussions with team members to enhance workflow and collaboration. with team members to maintain smooth coordination.

Coining Success: The Contribution of Financial Wellbeing to Retention Decision Making Among Leeds Trinity University Students.

• Demonstrated academic and personal commitment to widening access to higher education through project involvement.
• Researched financial wellbeing literature, drafting introductory sections to enhance project clarity and focus.
• Collaborated with student support services to facilitate recruitment and inform research direction.
• Conducted semi-structured interviews and built strong participant rapport throughout sessions.
• Received the National Association of Student Money Advisers Innovation Project of the Year (2026).

• Improved participation by delivering and evaluating inclusive sport sessions across four wards.
• Raised comfort and engagement through tailored activities for all participants.
• Strengthened service user voice by maintaining honest, open rapport during sessions.

• Assisted first-year students in navigating academic and social transition challenges as part of Peer Assistance Support (PASS) Team.
• Facilitated weekly group sessions and organised 1:1 check-ins for mentees to enhance support.
• Built rapport with mentees through consistent, positive interactions over time.
• Created guides and templates to aid mentees in achieving personal and academic goals.