Grace Colwill

Advising and serving customers at exceptional level within retail, moving and replenishing stock, carrying out housekeeping activities, handling cash and card transactions according to set procedures, also working in any area of branch to support wider team as required and to maintain necessary business dress, hygiene and high standards expected by partnership

• Worked seasonally throughout foundation year as reliable employee.
• Assisted in training of new employees, sharing best practices and helping them acclimate to their roles quickly.
• Enhanced customer satisfaction by providing prompt and friendly service at checkout.
• Streamlined product restocking, ensuring shelves remained full and visually appealing for customers.
• Handled cash transactions accurately while adhering to all security protocols for cash handling in place within store.
• Collaborated with team members to complete tasks efficiently and maintain positive work atmosphere.
• Maintained clean and organized store environment, contributing to enjoyable shopping experience.
• Communicated effectively with coworkers during shift changes to ensure seamless continuation of essential duties.
• Addressed customer inquiries and concerns with patience and professionalism, fostering strong relationships.
• Facilitated efficient bagging of groceries while considering item fragility, weight distribution, and customer preferences.
• Aided customers with loading heavy items into their vehicles when necessary, demonstrating exceptional service.
• Regularly participated in-store meetings to stay informed on updates regarding policies, procedures or promotions happening within supermarket.
• Contributed to loss prevention efforts by monitoring store floor for suspicious activity and reporting any concerns to management.
• Promoted sales events and special offers, informing customers of potential savings opportunities.
• Ensured proper rotation of perishable items, reducing waste and ensuring optimal freshness for customers.
• Provided personalized recommendations for customers seeking assistance in locating products or making purchase decisions.
• Supported store operations by assisting with opening or closing procedures as needed.

Assisting in operations of local independent business offering & serving customers with range of perishable refreshments, whilst offering the best possible customer service through busy hospitality environment

• Role includes preparing afternoon teas, packaging takeaway offerings, , replenishing stock, maintaining high levels of cleanliness and food hygiene, rearranging shop configuration for uptown twenty two people for private hire events/parties (for all ages) as well as managing cash register and card transactions efficiently – all with can-do attitude and smile
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Greeted new customers, discussed specials, and took drink orders.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

• Responsible for cleaning designated areas out of school hours in thorough and timely manner using commercial grade cleaning products carefully and responsibly – this includes safe storage of said items
• Role includes DBS approved check.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Provided assistance to other staff members with cleaning of difficult areas.
• Inspected building for potential safety hazards, reporting identified concerns to supervisor.
• Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.

Charlotte Sparre (Fashion Designer) Buyers Meeting, London

Attended a buyer's meeting with LUCINDA Retail Ltd. Gained an understanding from both a retailer and designers' perspective – how new collections are viewed and ordered. Viewed the sample collections and discussed alternative print and design options to match a specific target audience. Met with Charlotte Sparre herself and spent 1:1 time learning about how her collections evolve i.e. The inspiration behind each collection, forecasting trends, the design process (by hand in this instance), fabric sourcing, sustainability, the manufacturing process to distribution.

• Collaborated with team members to accomplish sales goals and improve overall store performance.

• Spent one day (pre-covid) in busy independent gift and stationery boutique gaining hands on experience of pricing new stock, customer gift wrapping, induction to use of POS (Epos – software), replenishing stock and assisting with general customer enquiries and close of business clean.
• Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
• Processed transactions accurately while maintaining high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Executed visual merchandising strategies to attract customers and drive sales.
• Fielded customer questions to share information about products, availability, and pricing.