- Swimming
- Cooking
- Reading
Grace Cloke
Bude,Cornwall
Summary
Innovative Manager experienced in driving business growth and enhancing operational efficiency. Achieved transformative results through strategic thinking, exceptional leadership, and strong communication skills that foster collaborative relationships with stakeholders. Focused on continuous improvement, optimising processes, and delivering projects from conception to completion.
Overview
14
14
years of professional experience
Work History
Manager
NHS
Bude, Cornwall
07.2023 - Current
- Planned business operations proactively to drive company growth outcomes.
- Monitored staff performance and developed improvement plans to enhance support effectiveness.
- Coached staff to improve morale and job satisfaction, fostering a positive work environment.
- Completed performance reviews, documented development needs, and recognised top performers.
- Built a continuous-improvement culture with clear personal responsibility standards.
- Recruited and hired staff for vacancies, ensuring adherence to workforce policies for consistency.
- Advised senior management on facilities requirements and provided ongoing support.
Clinical Supervisor
NHS
Bude, Cornwall
01.2022 - 07.2023
- Established clear objectives for staff and facility performance, aligning team efforts with clinic goals.
- Recruited, trained, and developed clinic staff to create a cohesive and skilled team environment.
- Coordinated training sessions to ensure a qualified healthcare services team.
- Analysed patient feedback, implemented changes to improve service quality and clinic reputation.
Childrens Wellbeing Practitoner
The Childrens Society
Torquay, Devon
09.2019 - 01.2022
- Monitored service times to uphold quality standards and improve client satisfaction.
- Collaborated with team members to meet project goals and enhance service delivery.
- Built and maintained effective working relationships to foster a supportive team environment.
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
Education Intervention Support Worker
Take 2
Bude, Cornwall
01.2018 - 09.2019
- Supported clients in social, physical and emotional areas to facilitate their integration into the local community.
- Encouraged service users to be independent and active members of society.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Provided emotional support and companionship, enabling clients to feel more connected and less isolated.
- Documented client behaviours, activity engagement, skills development and notable incidents to inform tailored support strategies.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
Residential Support Worker
The Cambian Group
Torquay, Devon
03.2017 - 02.2018
- Advocated for residents' rights and interests, representing their needs in planning and review meetings.
- Liaised with families and external agencies, offering updates and insights into residents' progress and well-being.
- Created a safe, positive and approachable environment for people within care systems.
- Organised and accompanied residents on outings, enhancing their social experiences and exposure to the community.
- Administered medication according to prescription, documenting administration details and side effects.
Assistant Psychologist
Haven Clinical Psychology
Bude, Cornwall
08.2016 - 10.2017
- Administered psychometric tests to evaluate cognitive abilities and emotional functioning.
- Provided empathetic support, building trusting relationships with clients to facilitate therapeutic outcomes.
- Conducted psychological assessments and interpreted results to develop personalised treatment plans.
- Delivered psychoeducation to patients and families, enhancing their understanding of psychological conditions.
Youth Worker
Bude Youth Centre
Bude, Cornwall
09.2012 - 09.2013
- Continuously encouraged young people to reach their full potential by celebrating achievements and educating on poor behaviour.
- Nurtured trusting relationships with young people through supportive and comforting environments.
- Fostered long-lasting connections with young people by creating helpful and caring spaces.
- Researched youth trends and preferences to develop engaging activities that resonate with their interests.
Education
Doctor of Health & Social Care - Health & Social Care
University of Derby
Derby, DER01-2028
Post graduate Certificate - Supervision of LI cognitive behavioural therapy
Exeter University
Exeter01-2023
Post Graduate Certificate - CYP PGDip Low Intensity psychological therapies
University of Exeter
Exeter01-2020
Master of Science - MSc Research
Exeter University
Exeter01-2018
Bachelor of Science - BSc Hons Psychology
Universiy of Cardiff Metropolitan
Cardiff01-2016
Skills
- Healthcare operations
- Project management
- Performance monitoring
- Performance analytics
- Service quality improvement
- Department management
- Operational support
- Safeguarding procedures
- Organisational development
- Mentoring and coaching
- Leadership Skills
- Relationship building
Interests
Swimming, cooking, reading
- Sea and Pool swimming
- Cooking & Baking
- Reading
Timeline
Manager
NHS
07.2023 - Current
Clinical Supervisor
NHS
01.2022 - 07.2023
Childrens Wellbeing Practitoner
The Childrens Society
09.2019 - 01.2022
Education Intervention Support Worker
Take 2
01.2018 - 09.2019
Residential Support Worker
The Cambian Group
03.2017 - 02.2018
Assistant Psychologist
Haven Clinical Psychology
08.2016 - 10.2017
Youth Worker
Bude Youth Centre
09.2012 - 09.2013
Doctor of Health & Social Care - Health & Social Care
University of Derby
Post graduate Certificate - Supervision of LI cognitive behavioural therapy
Exeter University
Post Graduate Certificate - CYP PGDip Low Intensity psychological therapies
University of Exeter
Master of Science - MSc Research
Exeter University
Bachelor of Science - BSc Hons Psychology
Universiy of Cardiff Metropolitan