GRACE CHINERY
Poole,Dorset
Summary
Dedicated professional with a strong foundation in customer service and effective time management. Demonstrates excellent communication skills and proficiency in computer applications such as Excel, Word, Autodesk, and BrightPay. Skilled in electronic filing systems and record-keeping, with a keen attention to detail and knowledge of HR practices. A fast learner committed to leveraging skills for organisational success while pursuing opportunities for career advancement.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work history
Document Controller
London Land
Poole, Dorset
2025.02 - 2025.10
- Managed the flow of both electronic and hard copy documents efficiently, thereby enhancing overall organisational effectiveness.
- Streamlined document retrieval by implementing an efficient filing system.
- Trained new staff members on standard operating procedures, leading to a more effective workforce.
- Organised departmental meetings regularly to discuss common challenges and devise solutions together.
- Stored documents using cloud-based systems to drive efficiencies.
- Amended documents accurately, communicating and redistributing to relevant personnel where necessary.
- Supplied necessary information to building control and warranty providers for compliance with regulations.
Office Manager
AM Construction
Ferndown, Dorset
2024.01 - 2025.02
- Maintained company records in compliance with legal requirements.
- Updated office policies to reflect changing business needs and regulations.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Improved office efficiency by streamlining administrative procedures.
- Monitored budget allocations reducing unnecessary expenditure.
Operations Assistant
AM Construction
Ferndown
2021.04 - 2024.01
- Updated databases regularly for easy access and retrieval of information.
- Provided training to new hires, improving their job readiness.
- Handled confidential documents with utmost discretion and security.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Responded to inquiries, providing information and assistance to team members.
- Alerted senior staff of upcoming critical tasks and deadlines.
- Liaised with vendors and suppliers for timely delivery.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Processed payroll accurately, maintaining employee satisfaction.
Bar Supervisor
Marstons
Poole
2018.12 - 2023.02
- Developed strong customer service skills, ensuring a welcoming atmosphere for patrons.
- Acted as first point of contact, fostering comfort and friendliness.
- Collaborated with management to address stock issues and operational concerns.
- Executed opening and closing shifts efficiently.
- Maintained cleanliness and order in bar environment.
- Served tables and took drink orders in high-traffic pub.
- Acquired personal licence to oversee legal sale of alcohol.
- Handled cash transactions accurately as key holder.
Barista Maestro (Supervisor
Costa Coffee
Poole
2016.04 - 2019.01
- Progressed from Team Member to Supervisor due to recognised potential and strong work ethic.
- Trained new employees on store policies and procedures to ensure compliance.
- Participated in staff workshops and team-building events to foster collaboration.
- Maintained awareness of allergens and safe-working habits for customer safety.
- Followed instructions and demonstrated initiative in daily operations.
- Handled cash transactions accurately and efficiently.
- Executed safe checks, till cashing up, and banking requirements diligently.
- Took on additional shifts based on store needs to support operations.
Team Member
Tesco Family Dining
Poole
2015.02 - 2016.04
- During my time at Tesco Café I found my passion for providing the best customer service possible
- In my time here I really built my confidence with interacting with a variation of different people
- Handled food with sanitation and safety in mind
- Assisted with food preparations prior to service
- Aimed to keep food waste to a minimum by using proper food storage and recyclingtechniques
- Made suggestions to customers based on preferences
- Cleaned and reset tables for the next customers
- Complied with all restaurant rules, policies, and regulations.
Product Packer
Lush Cosmetics
Poole
2014.07 - 2014.12
- After leaving full time education, my first full time role was a Christmas Temp at Lush Cosmetics, during my time here I acquired the following experience in this role:
- Handled each product and package with care and precision
- Inspected products and packages to ensure quality control
- Safely operated all equipment and tools
- Brought forth a self-motivated attitude conducive to independent work
- Benefited from a high level of physical fitness and the ability to stand for longperiods of time.
Education
Higher National Certificate - Construction
Portsmouth University
Portsmouth, England 2024.09 - 2026.07
GCSEs -
Carter Community School
Skills
- Customer Service
- Fast Learner
- Effective Time Management
- Good Communication Skills
- Computer Skills (Excel, Word, Autodesk, BrightPay)
- Electronic filing systems
- Knowledge of hr practices
- Attention to Detail
- Record-keeping
References
References available upon request.
Timeline
Document Controller
London Land
2025.02 - 2025.10
Higher National Certificate - Construction
Portsmouth University
2024.09 - 2026.07
Office Manager
AM Construction
2024.01 - 2025.02
Operations Assistant
AM Construction
2021.04 - 2024.01
Bar Supervisor
Marstons
2018.12 - 2023.02
Barista Maestro (Supervisor
Costa Coffee
2016.04 - 2019.01
Team Member
Tesco Family Dining
2015.02 - 2016.04
Product Packer
Lush Cosmetics
2014.07 - 2014.12
GCSEs -
Carter Community School