Grace Bygrave
Southend-on-Sea,Essex
Summary
Driven and reliable professional with over three years experience as a manager in a fast-paced hospitality environment, where I developed strong leadership, organisational, and customer service skills. Confident in taking responsibility, supporting teams, and communicating effectively with individuals at all levels. Experience assisting in a school setting has further enhanced adaptability, patience, and ability to work collaboratively. Eager to continue learning, take on new challenges, and contribute positively to a dynamic and professional workplace.
Overview
4
4
years of professional experience
Work history
Resturant Manager
Irmas Pizzeria
Leigh-on-Sea, Southend-on-Sea
01.2022 - Current
- Oversaw daily operations of a busy restaurant, including staff scheduling, training and supervision.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Contributed to positive team culture, fostering collaboration and high performance.
- Consistently directing teams of 3-5 employees, ensuring excellent customer service and smooth coordination during peak hours, in a busy customer-focused environment.
- Contributed to increased sales and repeat customer visits through strong team leadership.
- Handled over 50 inbound and outbound calls daily, providing prompt and professional customer support.
Volunteer Teaching Assistant
Chalkwell infant school
Southend-On-Sea, Essex
12.2024 - 12.2024
- Supported lead teacher in preparing lesson plans based on individual student needs, ensuring personalised attention to each learner.
- Fostered positive learning environment through effective classroom management techniques.
- Developed strong communication and patience skills through mentoring and guidance.
- Supported children from ages 6-7 on a one-to-one basis, helping with learning and daily activities.
Education
GCSEs - Maths, English, Science, Geography, Art, Drama
Belfairs Academy
Leigh-on-Sea, Southend-on-SeaA-Levels - sociology, business & photography.
Belfairs academy
Leigh-on-Sea, Southend-on-SeaSkills
- Adaptability to a new workplace
- Excellent organisation skills
- Strong customer service orientation
- Proficient technical skills
- Ability to lead & motivate teams
- Telephone etiquette excellence
- Written and verbal communication skills
Affiliations
- Art & creativity: A long standing interest in visual arts, studied at both GCSE and A-level. I enjoy exploring creative projects in my own time, which support my attention to detail, originality, and visual problem solving skills.
- Dance: Over 10 years of training and performance experience, with graded exams completed through the IDTA, building my discipline, confidence, and ability to collaborate effectively.
References
References available upon request.
Timeline
Volunteer Teaching Assistant
Chalkwell infant school
12.2024 - 12.2024
Resturant Manager
Irmas Pizzeria
01.2022 - Current
GCSEs - Maths, English, Science, Geography, Art, Drama
Belfairs Academy
A-Levels - sociology, business & photography.
Belfairs academy
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