Summary
Overview
Work history
Education
Skills
Additional Experience
Certification
Affiliations
References
Timeline
Generic

Grace Burley

Exeter ,Devon

Summary

Experienced hospitality professional with expertise in restaurant operations, bar management, and team leadership. Skilled in alcohol and food stock ordering, rota planning, staff recruitment, training, and one-to-one development. Demonstrates strong financial oversight capabilities, including cash handling and project leadership. Adept at problem-solving and time management to ensure seamless operations and exceptional service delivery. Committed to driving operational excellence while fostering team growth and efficiency.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Unit Manager - Engine Room

Ocean - LED
Exmouth, Devon
04.2025 - Current
  • Responsible for day-to-day operations of bar and restaurant.
  • Oversee alcohol and food ordering - working with suppliers to maintain high GPs.
  • Create and manage weekly rotas to optimise labour across service periods and ensure it's within the budget.
  • Created an inclusive culture within the team; encouraged open communication and mutual respect among team members.
  • Support recruitment, training, and development of team members.
  • Act as Manager on Duty, resolving operational issues and ensuring building security.
  • Maintain high service standards.
  • Leading a project to introduce Sky Sports into the bar, including managing supplier engagement, marketing, and installation coordination.
  • Created marketing plans and deals to ensure maximum customer engagement and footfall.
  • Regularly reported progress updates to senior management and kept them informed of any major developments.

Beverage Operations & Customer Service Manager

Ocean - LED
Exmouth, Devon
12.2023 - 01.2025
  • Oversaw operations across three departments within a large hospitality complex.
  • Managed all banking, float/safe reconciliation and financial reporting.
  • Led alcohol and food ordering, ensuring optimal stock levels and supplier coordination.
  • Produced and maintained rotas for three departments, aligning coverage with trading needs.
  • Conducted regular 1-1s with team members to maximise development and engagement.
  • Assisted with events and food service when required, demonstrating flexibility and team support.
  • Maintained high-quality service during peak periods and handled customer complaints, maintaining high levels of customer satisfaction.

Team Leader

Ocean - LED
Exmouth, Devon
06.2022 - 12.2023
  • Led teams of up to 10 staff in busy, fast-paced bar/restaurant environments.
  • Maintained excellent standards of customer service and shift organisation.
  • Handled customer concerns efficiently and professionally.
  • Trained new team members, ensuring a positive onboarding and understanding.


Education

First Class Bachelor of Science - Biomedical Science

University of the West of England
Bristol
09.2019 - 06.2022

A-Levels - Biology, Chemistry & Maths

Exmouth Community College

GCSE -

Exmouth Community College

Skills

  • Hospitality & Restaurant Operations
  • Bar Management
  • Alcohol & Food Stock Ordering
  • Rota Planning & Team Leadership
  • Manager on Duty
  • Staff Recruitment, Training & 1-1 Development
  • Financial Oversight & Cash Handling
  • Project Leadership
  • Problem-solving skills
  • Good time management
  • Strong IT skills

Additional Experience

Independent Travel - New Zealand Feb-Mar 2025

  • Developed strong communication, adaptability, and cultural awareness during my time solo travelling across the country.


Certification

  • UK Driving Licence
  • Personal Alcohol Licence Holder (submitted, awaiting approval)

Affiliations

  • Playing in the Exeter Netball League at Exeter University

References

References available upon request.

Timeline

Unit Manager - Engine Room

Ocean - LED
04.2025 - Current

Beverage Operations & Customer Service Manager

Ocean - LED
12.2023 - 01.2025

Team Leader

Ocean - LED
06.2022 - 12.2023

First Class Bachelor of Science - Biomedical Science

University of the West of England
09.2019 - 06.2022

A-Levels - Biology, Chemistry & Maths

Exmouth Community College

GCSE -

Exmouth Community College

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Grace Burley