Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Grace Bromley

Sheffield,South Yorkshire,

Summary

A dedicated professional with an honest, polite, friendly personality and excellent interpersonal and communication skills, being considerate to people from all walks of life. Proficient in customer service and telephone handling, with a great attention to detail and organisation skills. Reliable, and always willing to listen to instruction or adapt practices to ensure requirements of the job are met. Committed to treating customers and colleagues with respect and care. Driven to complete tasks within set timescales and continuously eager to learn and improve.

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Work history

Assistant manager

Peacocks
Sheffield, South Yorkshire
09.2010 - Current
  • Till management and cash handling, with good numerical skills.
  • Back office management, including following banking procedures, completing relevant paperwork relating to health and safety in the workplace, and store performance information, and filing correctly in a clean and tidy environment.
  • Implemented offers and promotions to increase footfall during peak trade windows.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Back of house and shop floor cleaning standards, ensuring a pleasant experience.
  • Sorting and unpacking deliveries onto stockroom rails to then replenish and rework shop floor stands.
  • Great IT skills for use with HHTs, till systems, in store ordering, and use of Microsoft office.
  • Have risen through the ranks and have been in a management position for ten years.

Education

BTEC - Applied Science with Forensics

Sheffield College
Sheffield
09.2008 - 06.2010

GCSEs - Various

Westfield School
Sheffield
09.2003 - 06.2008

Skills

  • Friendly, can-do attitude, and always happy to help
  • Great interpersonal and communication skills
  • Customer service and telephone handling proficiency
  • A keen learner, always striving to improve
  • Excellent on the spot problem solving, and attention to detail
  • Dedicated and driven to completing tasks set in relevant timescales
  • IT systems management including across E-Commerce platforms
  • Ensuring products are in correct positions according to visual merchandising guidance
  • Training staff on procedures used, while always being open and available for additional questions or further explanation
  • Treating customers and colleagues alike with respect, care, and an openminded manner towards any cultural, generational, or personal differences there may be

Affiliations

An avid reader, I enjoy many genres of books. I also enjoy television, the cinema, theatre, and listening to an eclectic mix of music. I also like creating things, especially gifts for relatives and friends, in many mediums. Painting, baking, crocheting, clay-making, to name a few. I enjoy walking and visiting scenic places in the surrounding areas, and socialising with family and friends.

References

References available upon request.

Timeline

Assistant manager

Peacocks
09.2010 - Current

BTEC - Applied Science with Forensics

Sheffield College
09.2008 - 06.2010

GCSEs - Various

Westfield School
09.2003 - 06.2008

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Grace Bromley