Grace Birkett
Aylesbury
Summary
Offering strong customer service and teamwork skills gained from various roles. Knowledgeable about maintaining cleanliness and upholding health and safety standards in fast-paced environments. Ready to use and develop communication, problem-solving, and multitasking skills within the role.
A reliable worker with high energy and commitment to productivity. Works well in fast-paced team environments. Frequently commended for personable disposition and professional communication.
Overview
13
13
years of post-secondary education
Work history
Operation and Events Team
The Oxford Belfry Hotel & Spa
Oxford, Oxfordshire
2025.12 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Education
UAL level 3 Diploma in Fashion Business & Retail - Art & Design
Aylesbury College
Aylesbury, Buckinghamshire 2024.09 - 2025.07
UAL Level 2 Diploma in Fashion Business & Retail - Art & Design
Aylesbury College
Aylesbury, Buckinghamshire 2023.09 - 2024.07
GCSEs - Mathematics
The Grange School
Aylesbury, Buckinghamshire 2018.09 - 2023.07
GCSEs - English Language & Literature
The Grange School
Aylesbury, Buckinghamshire 2018.09 - 2023.07
BTEC Level 2 Tech Award - Enterprise
The Grange School
Aylesbury, Buckinghamshire 2021.09 - 2023.07
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Strategic planning
- Resourcefulness
- Leadership
- Time management
- Quality Assurance
Work Experience
Grover After School Club, Bedgrove Infant School, Aylesbury
Responsibilities:
Supervising Children between the ages 4-10
Setting up and cleaning play areas
Assisting at mealtimes
Helping to create a safe and welcoming environment
Work experience
Ruby Lane Hair Salon, Aylesbury
Responsibilities:
Keeping the salon clean and mess free
Assisting the hairstylists
Serving clients beverages
Washing clients hair
Timeline
Operation and Events Team
The Oxford Belfry Hotel & Spa
2025.12 - Current
UAL level 3 Diploma in Fashion Business & Retail - Art & Design
Aylesbury College
2024.09 - 2025.07
UAL Level 2 Diploma in Fashion Business & Retail - Art & Design
Aylesbury College
2023.09 - 2024.07
BTEC Level 2 Tech Award - Enterprise
The Grange School
2021.09 - 2023.07
GCSEs - Mathematics
The Grange School
2018.09 - 2023.07
GCSEs - English Language & Literature
The Grange School
2018.09 - 2023.07