Grace Benjamin
Birmingham,West midlands
Summary
I am a results-driven professional with expertise in team coordination and management, cash handling, and operational oversight. Demonstrates strong leadership capabilities, effective communication skills, and proficiency in recruitment management to optimise workplace efficiency. Adept at stock control, financial handling, and implementing time management techniques to meet organisational goals. Knowledgeable in workplace first aid and mood management to implement a safe and productive environment. Committed to leveraging skills in leadership and operations to drive success within dynamic work settings.
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work history
Trainee Assistant Manager
Heidis Bier Bar Birmingham
01.2023 - 02.2025
- Advanced to Trainee Assistant Manager role with responsibility for managing wet stock processes
- Roles include but not limited to, ordering stock twice a week, stock take every week on all bars and stockrooms and cellars, recognising patterns in gains and losses, identifying trends and implementing strategies to reduce loss and maximise profit, ensuring stock levels are correct and stock on hand isn’t over a certain amount of days
- Collaborated on recruitment tasks and provided support for training initiatives in management role
- Oversaw bar and washroom quality to align with corporate standards in Trainee Assistant Manager role
- Coordinated retrieval and documentation of lost property items
- Implemented strategies for team wellbeing within my role as Trainee Assistant Manager
- Managed guest queries during Trainee Assistant Manager tenure
- Assisted in preparing venue for trading.
- Collaborated with kitchen staff to enhance service efficiency
- Coordinated booking processes.
Shift Manager
Heidis Bier Bar Birmingham
Birmingham
01.2021 - Current
- Assisted management with venue operations
- Facilitated consistent top-quality guest experiences as a Shift Manager
- Motivated team members to maintain high spirits and achieve seamless operational efficiency
- Expertly managed trade mood through music, lighting, and maintaining hygiene
- Oversaw float setup, cash reconciliation, and banking procedures
- Organised training programmes for new hires and encouraged ongoing development for existing personnel
- Holding excellent brand knowledge as Heidis is its own brand, and making sure this gets delivered every session, as well as company values and making sure all staff are onboard and ready to give guests a perfect experience
- Also being a personal licence holder, I am responsible for adhering to laws and regulations regarding the sale of alcohol and making sure staff are educated on correct procedures when serving it
- Oversaw stock inventory and logged details in Aztec system
- Appointed as onsite First Aider due to FREC 3 qualification and experience
Bar Supervisor
PRYZM Birmingham
Birmingham, West Midlands
06.2022 - 09.2022
- Led team to deliver outstanding customer service
- Maintained workplace safety by rigorously following health and safety guidelines
- Carried out end-of-day bar procedures, ensuring hygiene and stock renewal
- Managed and restocked bar inventory on a daily basis
Bar Supervisor
PRYZM Nottingham
Nottingham, Nottinghamshire
09.2018 - 06.2022
- Advanced from promoter to bar supervisor role
- Advanced to Supervisor position through demonstrating strong leadership and team management
- Led bar preparation and ensured efficient operations with fully functional tills and stocked supplies
- Motivated and managed a diverse team of up to 10 personnel during shifts
- Maintained smooth bar service and addressed customer concerns
- Managed inventory restocking and cash reconciliation as Bar Supervisor
First Responder
Leicester Event Medical LTD
Leicester, Leicestershire
01.2021 - 01.2022
- Managed medical operations at large-scale seasonal events
- Acting as first point of call for public safety in emergencies
Replenishment Assistant
Sainsburys
11.2022 - 07.2021
- Working throughout the night with a keen eye for detail, restocking the supermarket ready for the next day
- Helping colleagues when needed and any customers in the mornings
Bar Staff/Hostess
PRYZM Nottingham
01.2017 - 01.2018
- Working as part of a team delivering excellent guest service in a fast-paced environment
- My first bar shift was during fresher’s week which meant I had to pick things up quickly to perform the best I could
- Other duties included keeping the bar clean during shift and helping the supervisor clean and restock at the end of the night
- Being a hostess was making sure all VIP guests were taken care of, bringing out bottles and upselling whilst checking on them and keeping the booths clean during and at the end of the night
- I would also greet guests on the front door and take them to their tables, also helped organised other hostess’ which meant I swiftly made my way to head host
Promoter
PRYZM Nottingham
07.2016 - 01.2017
- This job built my confidence as I was out in the city centre, approaching people and enticing them to the club
- This was either by giving out wristbands for free entry or vouchers for discounted drink deals etc
- I also started doing various promotional work for agencies, promoting Christmas market, vintage clothing fares and different restaurants in the city centre
Education
FREC3- first response emergency care level 3 -
Colonel Frank Seely secondary school - GCSE Maths- C, GSCE English- C, Level 1 and 2 sports leaders, Bronze D of E
Colonel Frank Seely secondary school
BTEC national level 3 Sport and Exercise Science - BTEC National level 3 Business Studies- Distinction star
Colonel Frank Seely sixth form
Skills
- Effective communication
- Team Coordination and Management
- Cash Management and Financial Handling
- Effective Time Management Techniques
- Leadership and Management Assistance
- Workplace First Aid Knowledge
- Operations and Management Oversight
- Stock Control and Support
- Recruitment Management
- Mood management
Certification
Personal Licence
FREC3
References
References available upon request.
Timeline
Trainee Assistant Manager
Heidis Bier Bar Birmingham
01.2023 - 02.2025
Replenishment Assistant
Sainsburys
11.2022 - 07.2021
Bar Supervisor
PRYZM Birmingham
06.2022 - 09.2022
Shift Manager
Heidis Bier Bar Birmingham
01.2021 - Current
First Responder
Leicester Event Medical LTD
01.2021 - 01.2022
Bar Supervisor
PRYZM Nottingham
09.2018 - 06.2022
Bar Staff/Hostess
PRYZM Nottingham
01.2017 - 01.2018
Promoter
PRYZM Nottingham
07.2016 - 01.2017
Colonel Frank Seely secondary school - GCSE Maths- C, GSCE English- C, Level 1 and 2 sports leaders, Bronze D of E
Colonel Frank Seely secondary school
BTEC national level 3 Sport and Exercise Science - BTEC National level 3 Business Studies- Distinction star
Colonel Frank Seely sixth form
FREC3- first response emergency care level 3 -
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