Grace Bald

Cedar Court Hotel Harrogate

Harrogate, North Yorkshire

12.2021 - Current

Maintain cleanliness standards throughout various hotel areas, fostering a welcoming environment
Resolved guest queries efficiently, resulting in increased satisfaction rates.
Managed front desk operations to ensure smooth check-ins and check-outs.
Greeted guests warmly and professionally for positive first impressions.
Prepared customer bills and processed payments upon check out and in the restaurant/lounge bar
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Maintained excellent product and service knowledge to offer helpful customer guidance.
handle customer orders in the restaurant
Advised guests of current offers and promotions to upsell services.
Enhanced customer service by promptly taking orders and delivering food.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Assisted in setting up various functions occurring within hotel