Grace Aldridge
London
Summary
Dynamic professional with expertise in public relations and social media marketing, adept at team building and communication. Known for remaining calm under pressure and excelling in problem-solving, with a proven track record in public speaking. Committed to leveraging skills to drive impactful marketing strategies and enhance organisational reputation. Incredibly passionate about the creative arts industries, which showcases through their words and actions.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
7
7
years of professional experience
Work history
Interactor
Warner Bros Studio Tour London
Watford, Hertfordshire
09.2023 - 08.2024
- Facilitated engaging interactions with visitors, enhancing overall guest experience.
- Demonstrated extensive knowledge of film history, providing informative tours to guests.
- Collaborated with team members to maintain high standards of customer service.
- Assisted in planning and executing special events, ensuring seamless operations.
- Managed visitor inquiries, resolving issues promptly to maintain satisfaction.
- Implemented operational improvements, contributing to more efficient tour processes.
- Educated guests about studio attractions, fostering appreciation for film production.
- Trained new staff on best practices for guest engagement and tour delivery.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Hospitality team member
Stone X Stadium
London
06.2022 - 08.2023
- Assisted in delivering exceptional guest experiences by maintaining cleanliness and organisation of dining areas.
- Collaborated with team members to ensure smooth service operations during peak hours.
- Communicated effectively with guests to address inquiries and provide assistance when needed.
- Maintained inventory of supplies and reported shortages to ensure uninterrupted service delivery.
- Followed safety and hygiene protocols to uphold standards in food handling and preparation areas.
- Participated in training sessions to develop skills and knowledge related to hospitality services.
- Coordinated with bar staff to deliver drinks timely.
- Prepared tables swiftly, improving turnover rate.
- Handled complaints in a professional manner to maintain brand reputation.
- Arranged special requests from customers promptly, creating positive impressions.
- Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
- Delivered efficient table service, resulting in repeat business.
- Assisted colleagues during peak hours for smooth operations.
- Created warm, friendly atmosphere through positive guest interactions.
- Delivered first-class customer service for memorable guest experiences.
- Served food and beverages, going the extra mile to deliver personalised customer service.
Retail worker
North London Hospice
Mill Hill, Barnet
11.2017 - 02.2018
- Assisted customers with queries and provided information about products and services.
- Maintained cleanliness and organisation of sales floor and stockroom areas.
- Processed transactions accurately and efficiently at point of sale.
- Collaborated with team members to replenish stock and enhance customer experience.
- Engaged with customers to foster positive shopping experiences and build rapport.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Managed inventory levels effectively to minimise out-of-stock situations.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Education
A-Levels - Drama A-Level, Film Studies A-Level, Dance A-Level
Mill Hill County Sixth Form
Mill Hill, Barnet 09.2020 - 05.2022
Certificate of Higher Education - Musical Theatre
Mountview Academy of Dramatic Arts
Peckham Rye, Southwark 09.2024 - 04.2025
Bachelor of Arts - Musical Theatre
University Centre Weston
Weston-super-Mare, North Somerset 09.2025 -
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Public Relations
- Social media marketing
Affiliations
- Singing
- Playing Guitar and writing music
- Editing
- 60s/70s fashion
Timeline
Bachelor of Arts - Musical Theatre
University Centre Weston
09.2025 -
Certificate of Higher Education - Musical Theatre
Mountview Academy of Dramatic Arts
09.2024 - 04.2025
Interactor
Warner Bros Studio Tour London
09.2023 - 08.2024
Hospitality team member
Stone X Stadium
06.2022 - 08.2023
A-Levels - Drama A-Level, Film Studies A-Level, Dance A-Level
Mill Hill County Sixth Form
09.2020 - 05.2022
Retail worker
North London Hospice
11.2017 - 02.2018