Gowthami Jaggavarapu

Client: Aveva

Project Details: As part of the Aveva Campaign-to-Cash programme, the Customer Success workstream is set up to help bring AVEVA and OSIsoft service capabilities together for a unified process in serving and supporting customers. In the current state, both organizations' are using different Salesforce instances and adopting different business processes. The aim is to harmonies the two by transforming the AVEVA instance to the target state and Build the experience cloud portal for customer to provide the support

Roles & Responsibilities:

• Led the design and architecture of complex Salesforce solutions for service cloud, experience cloud that aligned with business requirements and best practices.
• Translated business needs into technical solutions, ensuring scalability, performance, and maintainability.
• Developed and documented architectural patterns, standards, and guidelines for the development team.
• Provided hands-on technical leadership to a team of developers, guiding them in implementing Salesforce solutions.
• Conducted code reviews and mentored junior team members to improve code quality and skills.
• Created data models, ensuring data consistency, accuracy, and adherence to data privacy regulations.

Client: Ericsson

Project Details: Ericsson wants to build or move the customer support portal from legacy SAP system to Salesforce using service cloud and salesforce experience cloud to help their customers for 360 view of the software support.

Roles and Responsibilities: : As a Salesforce Architect my roles and responsibilities are

• Conducted regular sessions with Ericsson's product owner to gather requirements and streamline business processes, ensuring a comprehensive understanding of client needs.
• Designed high-level application and integration solutions within Salesforce ecosystem, incorporating Service Cloud, Marketing Cloud, Heroku Experience Cloud, and Salesforce integrations, following industry best practices.
• Collaborated with clients to map out future Salesforce implementation roadmaps, aligning technology solutions with evolving business needs.
• Managed and guided individual scrum teams, overseeing the technical implementation of the solution and ensuring exceptional quality.
• Provided accurate effort and cost estimations for project planning and resource allocation.
• Owned the end-to-end ownership of solution delivery, from concept to execution,
• Collaborated closely with Salesforce Architects, Enterprise Architects, and IT teams to validate and finalize design solutions, aligning them with company standards.
• Ensured Salesforce implementations followed security best practices, including user authentication, data access control, and compliance with industry standards.
• Collaborated with compliance teams to ensure data privacy regulations such as GDPR were met.
• Designed integration solutions between Salesforce and external systems using REST, SOAP, and middleware tools.
• Created data models, ensuring data consistency, accuracy, and adherence to data privacy regulations.
• Created comprehensive documentation of architectural decisions, design considerations, and technical solutions for knowledge sharing and future reference.

Client: DFSI-NSW Australia Govt

Project Details: Dispute Resolution Services - the objective to provide that the Service will, in dealing with claims and disputes:

(a) to provide a timely, independent, fair, and cost-effective system for the resolution of disputes that is accessible, transparent, and professional,

(b) to assess claims and disputes fairly and according to the substantial merits of the matter with as little formality and technicality as is practicable and to minimize the cost to the parties,

Roles and Responsibilities:

• Led the team to provide the technical solutions to the user stories from Offshore perspective
• Provided hands-on technical leadership to a team of developers, guiding them in implementing Salesforce solutions
• Conducted code reviews and mentored junior team members to improve code quality and skills.
• Worked on Multiple Community portals.
• Worked on new features like SFDX. Developed and customize Salesforce Lightning Components and controllers.
• Defect fixing during SIT and UAT.
• Actively interacting with Onshore Team on daily basis for solving issues.
• Worked on Scratch orgs and used the GITHUB for deployment.
• Maintain and developed the Custom objects, Custom fields, Custom tabs, and Validation rules.

Client: LSC- Long Service Corporation - NSW Australia Govt

Project Details: The Core objective of the project is to automate the manual process for LSC which is a new government organization responsible for the regulatory functions in relation to worker’s compensation,home building compensation.

Roles and Responsibilities:

• Gathered business process requirements and utilize Salesforce functionality to automate and achieve those objectives.
• Worked on Community portals.
• Worked on new features like SFDX.
• Complete Module development and implementation.
• Worked on Salesforce Lightning Components and controllers.
• Worked on Scratch orgs and used the GITHUB for deployment.
• Maintain and developed the Custom objects, Custom fields, Custom tabs, and Validation rules.

Client: ENEL

Project Details: Enel is an Italian multinational manufacturer and distributor of electricity and gas. Which is having major two modules PT Traders and the GESI.

PT Trader is nothing but a customer portal where users can login into the community portals. GESI is a Call center management system where users can raise their complaints via IVR or through phone call.

Roles and Responsibilities:

• Gathered business process requirements and utilize Salesforce functionality to automate and achieve those objectives.
• Handled one complete Module end-end functionality.
• Worked on Salesforce Components and controllers.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
• Worked on new features like Survey Builder.
• Worked on communities and Lightning App Builder.
• Maintain and developed the Custom objects, Custom fields, Custom tabs, and Validation rules.

Client: Novartis

Project Details: Novartis is top most Healthcare Company in that Envision is pharma related project which deals with surgical and vision care. I have worked on all enhancements of the envision related projects.

Roles and Responsibilities:

• Worked on Workflows and validation Rules
• Worked on process builder.
• Handled one complete requirement.
• Created Custom Links and Buttons for various business needs.
• Worked on Unit test Scripts and documentation part.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Created and deployed several Custom Reports using salesforce.com platform.
• Provide Salesforce best practices and customizations regarding SDLC.

Client: Jetstar Airways

Project Details: Jetstar is a subsidiary of Qantas, serving Australia’s low-cost travel market. Launched in 2004, With Salesforce, Jetstar is able to inspire, respond to, and delight their guests through a transformed, personalized, and intelligent customer experience

Roles and Responsibilities:

• Provided support as a Salesforce.com administrator to 20000+ users.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas. Implemented Chatter, Chatter desktop, created public and private groups.
• Created and deployed several Custom Reports using salesforce.com platform.
• Provide Salesforce best practices and customizations regarding SDLC.
• Configured workflows and approval processes to enhance business logic.

Client: PCL

Project Details: Premium Credit is the No.1 Insurance Premium Finance Company in the UK and Ireland. PCL also provide the finance to pay annual fees such as accountancy fees and school fees. This is 35 years old application which is working with file system as database and old technologies. it's migrated the application to latest set of technologies

Roles and Responsibilities:

• Requirement gathering.
• Developing Packages
• Analyzed the requirements and prepared high level technical documents.
• Involved in understanding and analyzing the business requirements and provided technical solutions for them.
• Extensively used MVC frameworks Struts to build presentation layer and DAO to interact with Sql.
• Involved in the implementation phase for developing the action classes and jsp’s. Implementing batch services using which runs each EOD.
• Working with other developers and finding integration issues and fixing them.
• Identifying root cause of the defects and fixing them on time.
• Collaborating with testing team for effective delivery of the project.