Gowthami Edara
London,Hounslow central
Summary
Dedicated Cashier Assistant and Front of House Team Member skilled in customer service and cash management. Excels in conflict resolution, product knowledge, and team collaboration to optimise checkout operations and enhance customer satisfaction. Maintains organised work areas and manages financial transactions accurately, supporting brand reputation through attentive service and effective communication.
Overview
1
1
year of professional experience
Work History
Cashier Assistant
Metro store
Hounslow Central, United Kingdom
01.2026 - 04.2026
- Assisted customers with item requests, providing knowledgeable product advice to enhance their shopping experience.
- Calculated and provided accurate change to customers after transactions.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Guided customers in purchasing decisions, ensuring they received suitable products based on their needs.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Helped customers locate products, answering questions and offering product-related expertise.
- Managed cash and card payments, ensuring accurate financial transactions and minimising discrepancies.
- Maintained clean, tidy and organised checkout areas.
- Completed daily records updates to track sales and accurate payment totals.
- Communicated effectively with team members and management, fostering a collaborative work environment.
- Resolved customer queries and complaints by offering effective solutions, fostering satisfaction and loyalty.
Front of House Team Member
poke house
Central London, United Kingdom
06.2025 - 12.2025
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Resolved customer service enquiries promptly, ensuring customer satisfaction and loyalty.
- Delivered positive customer experiences, reinforcing brand reputation through attentive and helpful service interactions.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Managed customer complaints with empathy, providing effective solutions to maintain goodwill and strengthen customer relationships.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Regularly replenished shelves, till areas and displays with latest merchandise and signage.
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
- Organised and rotated stock on shelves to ensure freshness and accessibility for customers.
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Approached customer interactions in enthusiastic, an enthusiastic, flexible manner to ensure customer satisfaction.
Education
Master of Science - Food Nutrition
Andhra University
Vizag01-2020
Skills
- Checkout operations
- Cash management
- Till and cash handling
- Cash counting
- Money counting
- Product knowledge
- Order taking
- Customer service
- Customer relations
- Customer retention
- Team collaboration
- Attention to detail
- Process improvement
- Time management
- Multitasking
- Conflict resolution
- Effective listening
- Communication skills
- Safety compliance
- Customer greeting
- Positive attitude
- Product training
- Identification verification
Languages
English
Advanced
C1
Timeline
Cashier Assistant
Metro store
01.2026 - 04.2026
Front of House Team Member
poke house
06.2025 - 12.2025
Master of Science - Food Nutrition
Andhra University