Committed Researcher skilled in methodology selection and implementation for increased outcome reliability. Monitors emerging tools and techniques to innovate research services. Pragmatic and proactive to realise ideas and objectives. Highly professional-dependable, reliable and able to perform duties with minimal supervision.
Hi, I’m
Gowsick Palani
Bradford,UK
Summary
Overview
3
years of professional experience
1
Certificate
Work History
website learnerChennai, India
Research Intern
03.2023 - Current
Job overview
- Checked facts, proofread and edited research documents for accuracy.
- Conducted statistical analyses of data sets to identify patterns.
- Prepared graphs and spreadsheets to present findings.
HCL TechnologyCHENNAI, TAMIL NADU
Tech support engineer
05.2022 - 02.2023
Job overview
- Helped customers set up new systems, applications and software.
- Troubleshooted and analysed issues as Subject Matter Expert (SME) and escalation point.
- Analysed support tickets and current performance against Service Level Agreements (SLAs) and internal targets to generate insights for management.
CSS CORP Pvt LtdCHENNAI, TAMIL NADU
Tech support engineer
03.2021 - 03.2022
Job overview
- Decision one Team in CSS Corp Pvt Ltd.
- Troubleshooted and analysed issues as Subject Matter Expert (SME) and escalation point.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
Education
University of BradfordBradford
Master of Science from Data Science and Technology
09.2023
University Overview
Manonmaniam Sundaranar UniversityTamil Nadu
Bachelor of Science from Computer Application
12.2020
University Overview
GPA: 75
Polytechnic CollegeTamil Nadu
High School Diploma from Electrical and Electronics Engineering
04.2016
University Overview
GPA: 76.5
Sunshine Academy Matriculation Hr. Sec. SchoolChennai, TN
SSLC from English
2013
University Overview
Percentage - 75%
Skills
- Python
- Microsoft azure
- Java
- Strategic problem solver
- Qualitative research
- Cloud Networking
- Electrical Estimation
- Computer Networking
- AREA OF INTERESTS
- AWS
- Google Cloud
- Computer Networks
- Basics of App development
- Hardware and software - Tools and Services
Languages
English
Upper intermediate
Tamil
Native
Certification
- Microsoft Azure cloud Computing certified by FITA Academy
- Java in SRM AXIS INTELLECTS
Timeline
University of Bradford
Master of Science from Data Science and Technology
09.2023
Research Intern
website learner
03.2023 - Current
Tech support engineer
HCL Technology
05.2022 - 02.2023
Tech support engineer
CSS CORP Pvt Ltd
03.2021 - 03.2022
Manonmaniam Sundaranar University
Bachelor of Science from Computer Application
Polytechnic College
High School Diploma from Electrical and Electronics Engineering
Sunshine Academy Matriculation Hr. Sec. School
SSLC from English
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