A compassionate and detail-oriented professional with 7+ years of experience in both healthcare and business process management, bringing a unique blend of patient care and administrative expertise. With a strong background in providing emotional support, assisting with non-clinical patient needs, and promoting a welcoming environment, I have effectively helped improve patient well-being and ensure smooth communication between healthcare teams and patients. In my previous roles as a Process Executive and AR Caller, I developed excellent problem-solving skills, managing insurance claims, resolving discrepancies, and handling denials or underpayments, all while maintaining a high level of accuracy and professionalism. Known for my commitment to patient confidentiality, customer service, and operational efficiency, I bring a combination of empathy, organizational skills, and a results-driven approach to every role I take on.