Gowrishankar Gangishetty
Barking,UK
Summary
A compassionate and detail-oriented professional with 7+ years of experience in both healthcare and business process management, bringing a unique blend of patient care and administrative expertise. With a strong background in providing emotional support, assisting with non-clinical patient needs, and promoting a welcoming environment, I have effectively helped improve patient well-being and ensure smooth communication between healthcare teams and patients. In my previous roles as a Process Executive and AR Caller, I developed excellent problem-solving skills, managing insurance claims, resolving discrepancies, and handling denials or underpayments, all while maintaining a high level of accuracy and professionalism. Known for my commitment to patient confidentiality, customer service, and operational efficiency, I bring a combination of empathy, organizational skills, and a results-driven approach to every role I take on.
Overview
8
8
years of professional experience
1
1
Certification
Work history
ARD Volunteering-Specialist Activity Volunteer
NELFT NHS Foundation Trust
London, UK
11.2024 - 09.2025
- Assisted patients with non-clinical needs, such as fetching water, newspapers, or personal items.
- Provided emotional support and companionship to inpatients, helping to alleviate feelings of loneliness.
- Supported mobility by accompanying patients on short walks within the ward under supervision.
- Provided a clean and welcoming environment by tidying patient areas, ensuring proper disposal of non-medical waste.
- Supported infection prevention protocols by sanitising frequently touched surfaces, and guiding visitors on hygiene practices.
- Facilitated recreational activities for patients, such as reading, games, and puzzles, to improve their mental well-being.
- Observed and respected patient confidentiality, maintaining a professional and compassionate demeanour at all times.
- Encouraging patients to participate in activities to reduce loneliness, and improve their mental well-being.
- Assisting with or leading activities such as arts and crafts, games, reading, music sessions, or light physical exercise.
- Helping NHS staff by preparing materials, setting up activity spaces, and ensuring that activities run smoothly.
- Offering friendly conversation and emotional support to patients, especially those who may not receive regular visitors.
- Assisting patients in safe, gentle movements or walks to promote physical health where appropriate.
- Following NHS policies, including infection control, safeguarding, and patient confidentiality.
- Attending necessary training sessions on dementia awareness, communication skills, and patient safety.
- Maintained strict adherence to GDPR and NHS confidentiality policies, ensuring that all patient information was handled, stored, and shared appropriately.
- Protected sensitive patient data by following GDPR guidelines and maintaining discretion when dealing with personal or medical information.
- Updating Progress Notes in RIO regarding Patient Activities .
Kitchen Assistant
Young's
Barnes, UK
03.2024 - 09.2025
- Provide support to chefs.
- Use a variety of kitchen equipment such as mixers, special knives, and cutters.
- Unload deliveries.
- Organise the storeroom.
- Wash kitchen appliances, work surfaces, floors, and walls.
- Following food safety procedures to prevent cross-contamination and foodborne illnesses.
- Peeling and cutting vegetables, and cleaning, preparing meat, and fish.
- Bringing food in from the storeroom.
- Checking sell-by dates, labels, and rotating stock.
- Disposing of kitchen waste and rubbish correctly.
- Carrying in food deliveries and putting them in the store.
Process Executive
Cognizant Technology Solutions
Hyderabad, India
01.2020 - 02.2024
- Call insurance companies (Medicare, Medicaid, commercial payers, etc.) to follow up on unpaid or underpaid medical claims.
- Investigate claim denials and rejections, ensuring timely resolution.
- Prioritise high-value and aged claims for effective follow-up.
- Researched, appealed, and resolved Medicare, Medicaid, and commercial insurance claim rejections, underpayments, and denials.
- Identify denial trends, and provide feedback to billing and coding teams.
- Escalate unresolved claims to the payer or client as needed.
- Guide and mentor junior AR callers on payer guidelines, denial handling, and call strategies.
- Document call outcomes accurately in the billing system (such as EPIC, NextGen, Athena, Meditech, etc.).
- Generate and review AR reports to track outstanding claims.
- Assist with training new team members.
- Share payer-specific updates with the team.
- Maintain professional communication with payers and clients.
- Escalate and resolve payer-related issues impacting collections.
- Coordinate with clients regarding unresolved claims and trends.
- Ensure adherence to HIPAA and company compliance standards.
- Maintain high quality and productivity benchmarks.
AR Caller
Data Marshall PVT LTD
Hyderabad, India
06.2017 - 12.2019
- Call insurance companies on behalf of physicians, and carry out further examination on outstanding accounts receivable.
- Prioritise unpaid claims for calling according to the length of time they have been outstanding.
- Check the relevance of the insurance information offered by the patient.
- Evaluate unpaid insurance claims.
- Call insurance companies and check on the status of claims.
- If the claim has already been paid, ask the insurance company for an Explanation of Benefits (EOB).
- Make corrections to the claims based on input from the insurance company.
Education
MSc - Management in Project Management
BPP University
04.2001 - /2025
Skills
- RIO
- EMIS
- Windows XP
- Windows 7
- Windows 10
- Microsoft Excel
- MS PowerPoint
- Tally Basic
- Athena
- NextGen
- ECW
- Meditech Software
- Typing speed: 70 WPM
- Self-motivated
- Excellent organisational skills
- Hard-working
Certification
- Level 3 Diploma in Health and Social Care + Care certificate standards (1 to 15) courses delivered by IOMH.
- Manual Handling Operations.
- Hazard Analysis & Critical Control Point (HACCP).
- Allergens Awareness Including Natasha's Law.
- Mental Health Awareness for Volunteers
- Food Safety Awareness.
- Health and Safety Awareness.
- Fire Safety Awareness.
Timeline
ARD Volunteering-Specialist Activity Volunteer
NELFT NHS Foundation Trust
11.2024 - 09.2025
Kitchen Assistant
Young's
03.2024 - 09.2025
Process Executive
Cognizant Technology Solutions
01.2020 - 02.2024
AR Caller
Data Marshall PVT LTD
06.2017 - 12.2019
MSc - Management in Project Management
BPP University
04.2001 - /2025