Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Gowrishankar Gangishetty

Barking,UK

Summary

A compassionate and detail-oriented professional with 7+ years of experience in both healthcare and business process management, bringing a unique blend of patient care and administrative expertise. With a strong background in providing emotional support, assisting with non-clinical patient needs, and promoting a welcoming environment, I have effectively helped improve patient well-being and ensure smooth communication between healthcare teams and patients. In my previous roles as a Process Executive and AR Caller, I developed excellent problem-solving skills, managing insurance claims, resolving discrepancies, and handling denials or underpayments, all while maintaining a high level of accuracy and professionalism. Known for my commitment to patient confidentiality, customer service, and operational efficiency, I bring a combination of empathy, organizational skills, and a results-driven approach to every role I take on.

Overview

8
8
years of professional experience
1
1
Certification

Work history

ARD Volunteering-Specialist Activity Volunteer

NELFT NHS Foundation Trust
London, UK
11.2024 - 09.2025
  • Assisted patients with non-clinical needs, such as fetching water, newspapers, or personal items.
  • Provided emotional support and companionship to inpatients, helping to alleviate feelings of loneliness.
  • Supported mobility by accompanying patients on short walks within the ward under supervision.
  • Provided a clean and welcoming environment by tidying patient areas, ensuring proper disposal of non-medical waste.
  • Supported infection prevention protocols by sanitising frequently touched surfaces, and guiding visitors on hygiene practices.
  • Facilitated recreational activities for patients, such as reading, games, and puzzles, to improve their mental well-being.
  • Observed and respected patient confidentiality, maintaining a professional and compassionate demeanour at all times.
  • Encouraging patients to participate in activities to reduce loneliness, and improve their mental well-being.
  • Assisting with or leading activities such as arts and crafts, games, reading, music sessions, or light physical exercise.
  • Helping NHS staff by preparing materials, setting up activity spaces, and ensuring that activities run smoothly.
  • Offering friendly conversation and emotional support to patients, especially those who may not receive regular visitors.
  • Assisting patients in safe, gentle movements or walks to promote physical health where appropriate.
  • Following NHS policies, including infection control, safeguarding, and patient confidentiality.
  • Attending necessary training sessions on dementia awareness, communication skills, and patient safety.
  • Maintained strict adherence to GDPR and NHS confidentiality policies, ensuring that all patient information was handled, stored, and shared appropriately.
  • Protected sensitive patient data by following GDPR guidelines and maintaining discretion when dealing with personal or medical information.
  • Updating Progress Notes in RIO regarding Patient Activities .


Kitchen Assistant

Young's
Barnes, UK
03.2024 - 09.2025
  • Provide support to chefs.
  • Use a variety of kitchen equipment such as mixers, special knives, and cutters.
  • Unload deliveries.
  • Organise the storeroom.
  • Wash kitchen appliances, work surfaces, floors, and walls.
  • Following food safety procedures to prevent cross-contamination and foodborne illnesses.
  • Peeling and cutting vegetables, and cleaning, preparing meat, and fish.
  • Bringing food in from the storeroom.
  • Checking sell-by dates, labels, and rotating stock.
  • Disposing of kitchen waste and rubbish correctly.
  • Carrying in food deliveries and putting them in the store.

Process Executive

Cognizant Technology Solutions
Hyderabad, India
01.2020 - 02.2024
  • Call insurance companies (Medicare, Medicaid, commercial payers, etc.) to follow up on unpaid or underpaid medical claims.
  • Investigate claim denials and rejections, ensuring timely resolution.
  • Prioritise high-value and aged claims for effective follow-up.
  • Researched, appealed, and resolved Medicare, Medicaid, and commercial insurance claim rejections, underpayments, and denials.
  • Identify denial trends, and provide feedback to billing and coding teams.
  • Escalate unresolved claims to the payer or client as needed.
  • Guide and mentor junior AR callers on payer guidelines, denial handling, and call strategies.
  • Document call outcomes accurately in the billing system (such as EPIC, NextGen, Athena, Meditech, etc.).
  • Generate and review AR reports to track outstanding claims.
  • Assist with training new team members.
  • Share payer-specific updates with the team.
  • Maintain professional communication with payers and clients.
  • Escalate and resolve payer-related issues impacting collections.
  • Coordinate with clients regarding unresolved claims and trends.
  • Ensure adherence to HIPAA and company compliance standards.
  • Maintain high quality and productivity benchmarks.

AR Caller

Data Marshall PVT LTD
Hyderabad, India
06.2017 - 12.2019
  • Call insurance companies on behalf of physicians, and carry out further examination on outstanding accounts receivable.
  • Prioritise unpaid claims for calling according to the length of time they have been outstanding.
  • Check the relevance of the insurance information offered by the patient.
  • Evaluate unpaid insurance claims.
  • Call insurance companies and check on the status of claims.
  • If the claim has already been paid, ask the insurance company for an Explanation of Benefits (EOB).
  • Make corrections to the claims based on input from the insurance company.

Education

MSc - Management in Project Management

BPP University
04.2001 - /2025

Skills

  • RIO
  • EMIS
  • Windows XP
  • Windows 7
  • Windows 10
  • Microsoft Excel
  • MS PowerPoint
  • Tally Basic
  • Athena
  • NextGen
  • ECW
  • Meditech Software
  • Typing speed: 70 WPM
  • Self-motivated
  • Excellent organisational skills
  • Hard-working

Certification

  • Level 3 Diploma in Health and Social Care + Care certificate standards (1 to 15) courses delivered by IOMH.
  • Manual Handling Operations.
  • Hazard Analysis & Critical Control Point (HACCP).
  • Allergens Awareness Including Natasha's Law.
  • Mental Health Awareness for Volunteers
  • Food Safety Awareness.
  • Health and Safety Awareness.
  • Fire Safety Awareness.

Timeline

ARD Volunteering-Specialist Activity Volunteer

NELFT NHS Foundation Trust
11.2024 - 09.2025

Kitchen Assistant

Young's
03.2024 - 09.2025

Process Executive

Cognizant Technology Solutions
01.2020 - 02.2024

AR Caller

Data Marshall PVT LTD
06.2017 - 12.2019

MSc - Management in Project Management

BPP University
04.2001 - /2025
Gowrishankar Gangishetty