Govindaraj Arumugam

Key Achievements & Responsibilities
Commercial & Operational Excellence

Partnered with the Regional Manager to oversee 19 retail locations, achieving a 22% year-over-year sales increase through strategic planning and execution.

Spearheaded a store renovation project, boosting foot traffic by 30% and enhancing the customer journey.

Maintained full P&L accountability, consistently delivering against profitability targets while ensuring compliance and operational standards.

Customer-Centric Strategy & Continuous Improvement

Improved customer satisfaction scores by 20% by designing and implementing targeted staff development programs.

Regularly analyzed customer trends and sales data to optimize product offerings, service delivery, and stock efficiency.

Proactively identified operational gaps and introduced process enhancements to elevate service quality and performance.

Digital Transformation & Data-Driven Decision Making

Led the successful rollout of Microsoft Dynamics 365 across the store network, resulting in a 25% boost in transaction accuracy and speed.

Developed real-time Power BI dashboards for KPI monitoring, enabling agile decision-making and performance visibility.

Leadership & Talent Development

Managed diverse teams with a focus on engagement, recognition, and accountability. Created a culture of collaboration and ownership, with a strong emphasis on performance coaching and succession planning.

Drove operational alignment across departments, influencing senior stakeholders and frontline teams to adopt innovative, customer-first solutions.

Supported the daily operations of a high-volume retail store, with a focus on driving sales, team performance, and customer satisfaction

Led inventory control processes, achieving a 10% reduction in stock loss through effective stock management and loss prevention strategies

Executed promotional events and seasonal campaigns, contributing to a 14% increase in sales during peak trading periods

Trained and mentored team members, supporting internal promotions and enhancing employee retention and engagement

Conducted performance reviews, set objectives, and tracked team progress to ensure alignment with business goals

Assisted in recruitment and onboarding, contributing to the development of a skilled, customer-focused team

Analyzed sales trends to improve stock availability, optimize product mix, and drive profitability

Implemented trading strategies to manage sell-through, achieving closing stock targets with a balance of full-price and markdown sales