GOVIND SREERAJ VARMA
Cambridge
Summary
Obtain a challenging position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits. Exceptional versatility with the ability to manage multiple tasks in a pressured environment using analytical and problem-solving skills with acute attention to detail. Client Retention Strong Communicator Leadership and People Management Proficient in the Office Suite Critical Thinker Experience in Handling International Customers around the globe.
Overview
2025
2025
years of professional experience
Work History
Consultant
Sutherland Global Services
- Supersede or refund accounts for lost or misplaced packages
- Provide customer guidance on Amazon.com
- Utilize articles and internal implements to solve each customer issues, in a timely manner
- Abrogate orders and shipments for the customers, as well avail them locate packages
- Answering to clients around the globe with technical and non-technical issues
- Consult with customers to evaluate needs and determine best options
Team Lead
Auctor Business Solutions Pvt Ltd
01.2021 - 09.2023
- Evaluate credit decisions, approve, and underwrite complex consumer loans, adhering to company and industry guidelines
- Serve as a subject-matter expert, assisting with difficult problems and questions, handling escalated calls, providing work direction, and training to Loan processors
- Ensure loan submittals meet internal and external eligibility requirements
- Coach and mentor Lower-level underwriters on decision-making and departmental processes, policies and provide performance feedback
- Worked closely with loan officers/account executive, borrowers, loan originators and management throughout all phases of the underwriting process to ensure timely response to any issues to avoid delays in closing
- To evaluate the risk of borrower to fund the loan
- Leverage knowledge of loan products to help restructure turndown loans for subsequent approvals
Associate
TK Maxx
09.2023 - Current
- Engaging and interacting with different customers
- Established strong relationships and facilitating effective communication across departments and teams
- Adhering to all operational, merchandising and loss prevention standards
- Delivering high standard customer service experience with thorough product demonstrations and personalized advice
- Improved reporting accuracy
- Process customer transactions and returns accurately including all payments methods
- Maintaining a safe and clean environment for all customers and colleagues
- Well Informed about the store merchandise, active promotions and company guidelines to assist customers
Education
Master of Science - International Business
ANGLIA RUSKIN UNIVERSITY
CAMBRIDGE11-2024
Diploma - Business Management
Narsee Monjee Institute of Management Studies
06.2022
Bachelor of Commerce - Computer Appications
M.G University
06.2019
Skills
- Motivational leadership
- Service management
- Excellent communication
- Process adept
- Outstanding time management
- Team supervision
- Client support
- Employee coaching and mentorship
- Customer relationship management
- Attention to detail
- Continuous improvement
Personal Information
Date of Birth: 12/06/96
Timeline
Associate
TK Maxx
09.2023 - Current
Team Lead
Auctor Business Solutions Pvt Ltd
01.2021 - 09.2023
Diploma - Business Management
Narsee Monjee Institute of Management Studies
Bachelor of Commerce - Computer Appications
M.G University
Consultant
Sutherland Global Services
Master of Science - International Business
ANGLIA RUSKIN UNIVERSITY
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