GOVIND SINGH
Edgeley,Stockpo
Summary
Accomplished professional with extensive expertise in business growth strategies, organisational structure understanding, and value stream mapping. Demonstrates proficiency in contract evaluation and negotiation, customer relationship building, and key stakeholder management. Proven leadership aptitude combined with exceptional time management skills ensures effective portfolio, program, and project management. Adept at change management, budgeting, forecasting, and decision-making. Known for persuasive negotiation and excellent communication abilities. Career goal includes leveraging these competencies to drive organisational success and innovation.
Seasoned in management with focus on hospitality and customer service. Capable of driving business growth by leveraging skills in operations management and team leadership. Committed to improving overall business processes and building strong team culture. Will bring innovative strategies to enhance profitability and customer satisfaction.
Results-driven Assistant General Manager with talent for streamlining operations and enhancing team collaboration. Successfully led multiple projects that boosted customer satisfaction and increased operational efficiency. Known for transforming underperforming teams into top performers through strategic planning and leadership.
Overview
22
22
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
Assistant General Manager - Portfolio
Tata Consultancy Services
Manchester
11.2022 - 04.2025
- Business Development, Client relationship management
- Key stakeholder management and vendor management
- Monitor portfolio’s performance and growth and publish dashboard to internal and client stakeholders on approved metrics plan
- Participate in strategic and tactical governance and contribute to decision making
- Promoted to Assistant General Manager designation
- Awarded end to end responsibility to lead and manage IT and Business transformation for assigned portfolio in client’s organization
- Conducted regular employee training to enhance skillsets.
- Implemented budgeting controls to maintain financial stability.
Senior Manager - Programs
Tata Consultancy Services
Melbourne
03.2019 - 07.2022
- Work with Senior Client executives to grow business relationships, optimize business operations and recommend effective solutions
- Contract negotiations and closure
- Handled escalations and resolved conflicts, closed gaps in collaboration with key stakeholders
- Received Customer Satisfaction Index of 97% and above for 3 years in a row
- Promoted to Business Development head to manage entire portfolio of Digital transformation
Senior Manager - Programs
Tata Consultancy Services
Mumbai
08.2016 - 02.2019
- Accountable for leading delivery of large-scale complex programs & projects in a matrixed organization
- Develop and define the program/project's goals and objectives
- Support budgets preparation and allocation
- Manage development and aspirations of reporting managers and leads in the team and act as a point of escalation
- Recognized for successfully delivering clients project and nominated for onsite role in Client’s office based in Australia
Associate Manager - Mobilization
Accenture
Mumbai
10.2012 - 08.2016
- Responsible for leading delivery of medium to large scale complex programs & projects in a matrixed organization
- Develop and define the project plans and monitor progress till successful delivery
- Manage risks and handle escalations
- Awarded top annual appraisal band consecutively for 3 years
- Promoted to Associate Manager position based on excellent performance
Deputy Manager - Operations
IBM GPS(Daksh) Pvt Ltd
Mumbai
09.2003 - 01.2011
- Responsible for managing delivery for clients for specific business process
- Identify areas of improvement and provide workable solutions
- Responsible for people management supporting regular 1-o-1’s, appraisals, aspiration and growth
- Manage risks and handle escalations
- Awarded top talent for 2 consecutive years
- Awarded 4 promotions in a span of 7 years and 5 months
Education
Bachelor of Engineering - Mechanical
University of Mumbai
Skills
- Business growth strategies and development
- Organizational structure understanding
- Value stream mapping
- Contract evaluation
- Contract negotiation
- Customer relationship building
- Key stakeholder management
- Leadership aptitude
- Time management expertise
- Portfolio management
- Program management
- Project management
- Change management
- Budgeting
- Forecasting
- Decision-making
- Persuasive negotiation
- Excellent communication
Certification
- Leadership and strategy
- Business development and management
- Organizational change management
- Program and project management – Growth and transformation
- SAFe
- Agile, waterfall and hybrid program governance
- Estimations & budgeting
- Lean and Six Sigma
Custom
- Chess
- Music
- Travelling
- Snooker
Personal Information
- Date of birth: 11/26/77
- Marital status: Married
References
References available upon request.
Timeline
Assistant General Manager - Portfolio
Tata Consultancy Services
11.2022 - 04.2025
Senior Manager - Programs
Tata Consultancy Services
03.2019 - 07.2022
Senior Manager - Programs
Tata Consultancy Services
08.2016 - 02.2019
Associate Manager - Mobilization
Accenture
10.2012 - 08.2016
Deputy Manager - Operations
IBM GPS(Daksh) Pvt Ltd
09.2003 - 01.2011
Bachelor of Engineering - Mechanical
University of Mumbai
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