Gouthami Sheshagiri Hegde

• Helped In smart Meter installtion used the SAP system for documentation
• Trained new customer advisors, sharing best practices and ensuring high standards of customer service.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Improved workflow efficiency with structured planning and coordination of tasks.
• Monitored project timelines to avoid delays.
• Coordinated project tasks, ensuring timely completion.
• Maintained compliance with GDPR by protecting sensitive customer data during interactions, maintaining confidentiality, and following data protection regulations for all client and customer communication.
• Streamlined processes by implementing innovative management techniques.

Conducted Healthcare industry research for project development
 Collaborated In mid event sessions for solution drafting and problem solving
 creation of a healthcare app which is based on proactive healthcare instead of reactive
healthcare to address alcohol and drug misuse issues, in Youth of Scotland to identify
and address the needs of young people who are at risk.
 Managed project schedules and worked with stakeholders to collect input,
guaranteeing that the solution met strategic objectives and provided value to the
intended audience.
 evaluated customer needs, improved product features, and promoted ongoing
enhancements to the app functionality and design by applying business analytic
approaches.
 Presented project demonstrations at demo fairs

• Managed SNOW ticketing system efficiently, prioritising and escalating issues as necessary for prompt resolution.
• Provided technical and cloud support for Hilton’s application named Onq, Did troubleshooting writing queries , and optimizing database performance using SQL
• Developed comprehensive project plans that included milestones, timeline, and potential risks for optimal project delivery.
• Promoted a collaborative work environment within the team with open communication channels.
• Mitigated potential risks by proactive identification and implementation of corrective measures.
• Streamlined project management processes by incorporating innovative IT solutions by 30 percent
• Fostered client relationships through regular interaction, with Hilton clients understanding their requirements and offering appropriate IT solutions.
• Conducted regular status meetings to keep all involved parties updated on project progress.
• Improved team efficiency through effective resource allocation and task delegation.
• Coordinated with cross-functional teams for successful project execution.
• Provided support to the team during troubleshooting and issue resolution phases, resulting in minimal downtime. of Onq software
• Assessed Onq system performance to advise on possible updates and improvements with in ONQ system

· Helped the Philips clients with Outlook configuration and troubleshooting and support for Microsoft Office suits

· Administrated GP Update process

· Gave assistance in file access permissions and network related support and configuration network drive access

· Identity and access management: Handled the Philips user account access MFA authentication Help and troubleshoot MFA setup and roles assignment with in sytem

· Active Directory (AD): Helped in password reset and managed permissions for AD accounts