Goutham Hegde
Cardiff
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
FC Associate
Amazon
Bristol, United Kingdom
10.2024 - 01.2025
- Maintained compliance with company safety policies and called violations to attention of management.
- Followed procedures at all times for personal and team safety.
- Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.
- Prevented inventory damage by carefully handling fragile items during the stowing process, ensuring proper protective packaging when needed.
- Demonstrated flexibility and adaptability by effectively managing multiple tasks simultaneously while maintaining a high level of organization and productivity.
Shift Runner
KFC
Cardiff, United Kingdom
06.2024 - 10.2024
- Enhanced team productivity through continuous training, skill development, and performance feedback.
- Received commendation from management for consistently meeting or exceeding shift targets and maintaining high-quality service standards.
- Ensured accurate inventory management through timely stock checks, proper documentation, and efficient ordering processes.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Streamlined communication between team members for better coordination and improved overall shift performance.
- Collaborated with other Shift Runners to share best practices, streamline operations across shifts, and maintain consistency in service delivery.
Team Member
KFC
Cardiff, United Kingdom
11.2023 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet goals.
International Student Ambassador
Cardiff Metropolitan University
Cardiff, United Kingdom
10.2023 - 09.2024
- Improved overall experience for international students by advocating for their rights and interests within campus administration.
- Served as a reliable resource for international students, providing guidance on university policies, procedures, and available resources.
- Developed strong relationships with international students by actively participating in student life activities and offering peer mentorship.
Education
Master of Science - Computer Science
Cardiff Metropolitan University
Cardiff, United Kingdom 09.2023 - 09.2024
Skills
Leadership and Mentorship – Strengthened team productivity and morale by providing training, performance feedback, and peer mentorship, especially in leadership roles like Shift Runner and Student Ambassador
Problem-Solving – Consistently identified and addressed challenges, including operational inefficiencies and inventory issues, while ensuring adherence to safety and quality standards
Customer Focus – Proven commitment to delivering exceptional customer service, resolving issues professionally and ensuring high levels of satisfaction in client-facing roles
Adaptability and Flexibility – Excelled in managing multiple tasks and responsibilities across various roles, showcasing versatility and the ability to thrive in dynamic, fast-paced environments
Collaboration and Teamwork – Demonstrated ability to work effectively within diverse teams, fostering positive work environments and achieving shared goals through strong interpersonal and communication skills
Timeline
FC Associate
Amazon
10.2024 - 01.2025
Shift Runner
KFC
06.2024 - 10.2024
Team Member
KFC
11.2023 - 06.2024
International Student Ambassador
Cardiff Metropolitan University
10.2023 - 09.2024
Master of Science - Computer Science
Cardiff Metropolitan University
09.2023 - 09.2024