Gousul Abrar Syed
Network Administrator (L3 Support Engineer)
BELFAST,Northern Ireland
Summary
Personal Profile: A dedicated, diligent, and highly motivated Routing and Switching CISCO certified professional combining excellent IT skills with the ability to efficiently resolve technical issues. Analytical and meticulous, enjoys improving system performance and enhancing network reliability, and consistently meets tight deadlines whilst maintaining the highest standards of quality. Strong interpersonal and communication skills, builds positive working relationships with customers and colleagues, and works well in teams or independently using own initiative.
Overview
5
5
years of professional experience
Work History
Network Engineer Administrator
GSK House LTD
Weybridge
- Building up the system using network PXE and creating an active directory to maintain systems
- Supporting Microsoft Office 2013/2016 suite and Office 365 applications, Mac and Apple devices
- Troubleshooting Network related issues
- Resetting passwords using the Active directory
- Maintain installed PCs, Telephone systems, and peripherals with routine maintenance
- Packing or shipping to users on Remote location
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Created VPN infrastructure and allowed for secure remote connections.
- Integrated data, voice and video networks for use in multi-site installations.
- Provided detailed network diagrams and procedural guidelines.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
USAA LTD
London
- Deploying Windows 10 using PXE boot
- Troubleshooting headphones
- Troubleshooting nice engage software and jab at
- Installing software using SCCM Tool and Chimera
- Troubleshooting Issues remotely by using tools like Skynet, windows desktop assistance, and remote assistance tools and Troubleshooting Mac devices
- Resetting passwords using the Active directory
- Troubleshooting VPN issues and Velo Cloud routers
- Supporting Microsoft Office 2013/2016 suite and Office 365 applications
- Troubleshooting Network related issues.
IT Specialist Ltd
Egham
- Client location (P&G Company, Skelmersdale):
- Managing user accounts within Active Directory
- Completely resolving technical issues for clients
- Addressing and prioritizing work using Service now
- Deploying Windows 10 including build, client Windows imaging build, and patching and installing
- Mac devices
- Troubleshooting deck phones,Windows and Mac devices
- Good knowledge of networking i.e., switches, routers, VLANs, IP, WAN, DHCP, and VPM
- Identify potential changes and system improvements to present to management for consideration and implementation
- Good knowledge of telephone systems (Skype)
- Maintain installed PCs, Telephone systems, and peripherals with routine maintenance.
IT Specialist
HCL Ltd
Egham
04.2019 - Current
IT Engineer
H, Support
02.2019 - 03.2019
- Tracking passwords collect
- Prepared about 82 computers, by the installation of standard enterprise image-based of Win 10 & Office + Software Package
- Packing or shipping to users on Remote location
- Tracking follow-up/inventory, Working in the back office
- Contact the Users / Customers by Phone or Mail
Education
Bachelor of Engineering - undefined
Anurag Engineering College
undefined
Sri Chaitanya Junior College
Skills
6 years of core experience in systems administration, including analyzing, designing, installingundefined
Timeline
IT Specialist
HCL Ltd
04.2019 - Current
IT Engineer
H, Support
02.2019 - 03.2019
Network Engineer Administrator
GSK House LTD
USAA LTD
IT Specialist Ltd
Bachelor of Engineering - undefined
Anurag Engineering College
undefined
Sri Chaitanya Junior College
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