Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Work availability
Generic

Gourav Raillowal

Tilbury

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work history

Customer service representative

R & J GROCERIES STORE
Banga, Nawanshahr, Punjab ,India
07.2018 - 04.2021
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Manager's assistant

Lotus Beauty Salon & Academy
Nawanshahr, Punjab, India
02.2021 - 05.2024
  • Enforced company policies and guidelines for all employees.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Built customer relationships with consultative sales approach.
  • Designed work schedules to provide optimal and balanced cover of store needs.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Carried out day-to-day duties accurately and efficiently.
  • Increased customer satisfaction by resolving issues.
  • Oversaw daily operations to achieve high productivity levels.

Education

GCSEs - Arts

S.D Public Sen. Sec. School Apra
Apra , Punjab, India
04.2017 - 05.2018

Skills

  • Problem-solving
  • Communication skills
  • Team building
  • Strategic Planning
  • Leadership
  • Social media marketing
  • Inventory management
  • Public Relations
  • Resourcefulness
  • Marketing
  • Programme development

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Affiliations

  • Reading Books
  • Playing Football

Timeline

Manager's assistant

Lotus Beauty Salon & Academy
02.2021 - 05.2024

Customer service representative

R & J GROCERIES STORE
07.2018 - 04.2021

GCSEs - Arts

S.D Public Sen. Sec. School Apra
04.2017 - 05.2018

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

Create profile
Gourav Raillowal