Gotam Rai
Peacehaven,East Sussex
Summary
Diligent Service Engineer with knack for troubleshooting and optimising complex systems. Improved equipment uptime and reduced maintenance costs through innovative problem-solving and strategic planning. Known for fostering collaborative relationships with clients and delivering top-notch technical support.
Seasoned professional in service engineering with focus on customer-centric solutions. Can deliver robust and scalable systems to meet business needs through hands-on experience in fault diagnosis and repairs. Skill set includes mastery of technical documentation and keen problem-solving abilities.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
IT engineer
TXP
Brighton, Brighton and Hove
2024.02 - Current
- Improved network efficiency by installing and configuring new hardware and software.
- Repaired faulty equipment, resulting in reduced downtime.
- Configured printers and scanners on the network to facilitate easier access for users throughout the office space.
- Developed technical documentation for clearer user guidance.
- Designed effective network solutions to enhance connectivity across the offices.
Service engineer
TXP
Brighton, Brighton and Hove
2024.02 - Current
- Attended professional development workshops regularly, kept abreast of latest industry advancements.
- Streamlined workflow by developing effective service schedules.
- Prepared detailed reports after each visit documenting services rendered or repairs carried out.
- Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
Education
Bachelor of Science - Computer Science
University of Sussex
Brighton 2021.09 - 2024.04
Skills
- Hardware installation, maintenance, and troubleshooting
- Operating systems support (Windows, Linux, macOS)
- Network configuration and basic networking (TCP/IP, DNS, DHCP)
- Software installation, updates, and system upgrades
- Remote desktop support and ticketing systems
- Knowledge of IT infrastructure and system administration
- Basic cybersecurity practices and data protection
- Printer, server, and peripheral device support
- Time management expertise
- Patience and composure
- Field survey competence
- Basic programming
Affiliations
- Sports
- Gym
- Book Reading
- Travel
Languages
English
Intermediate
Timeline
IT engineer
TXP
2024.02 - Current
Service engineer
TXP
2024.02 - Current
Bachelor of Science - Computer Science
University of Sussex
2021.09 - 2024.04