GOSIA RZESZOTKO
Cardiff
Summary
With over a decade of experience, I am a customer-focused, strategic-minded individual dedicated to exceeding targets and objectives. I excel at building relationships and growing profit channels. I bring honesty, multitasking skills, and self-motivation to the table, along with expertise in client management, negotiation, and sales strategy development. My network expansion abilities and strong record of sales improvement underline my capabilities. Enthusiasm, determination, and creative problem-solving consistently help me achieve performance goals. I am well-versed in industry trends and customer needs, ready to contribute to team success in achieving company goals.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
SANS Courses
17
17
Years of experience in customer service
Skills
- Relationship building
- Account management
- Brand management
- Client relationship
- Contract negotiations
- Market research
- Business development and planning
- Integrated marketing
- Critical and creative thinking
Work history
Business Development Executive
SANS EMEA
03.2022 - Current
- Managed and grew profitable portfolios of 92 accounts, including prominent global companies, Government, Military, and Law Enforcement.
- Increased sales by remarkable 59.24% year-to-date growth.
Developed robust sales pipeline, achieving 1.6 coverage to date. - Exceeded revenue goals by securing high-performing new accounts.
- Negotiated and closed critical contracts with Tier 1 and 2 accounts.
- Managed payment of customer invoices, ensuring timely settlement of finances.
- Researched competitor behaviour and completed market research to adapt tactics to improve regional performance.
- Forecasted sales in alignment with CRM processes and market trends to enhance business strategy.
- Generated new leads by networking at industry conferences, trade shows, and events.
- Forged strategic partnerships to expand customer base.
- Prepared Salesforce reports to assess performance and prioritize outreach.
- Utilized consultative sales techniques to analyze client business goals and processes.
- Strengthened SANS' importance and rebuild brand reputation by establishing relationships with government departments and key decision-makers.
- Effectively articulated SANS business strategy for customer success.
- Conducted effective Customer Account Reviews to build trust and lasting partnerships.
- Consistently achieved and surpassed monthly and quarterly KPIs.
- Orchestrated successful product launches through meticulous campaign planning.
- Demonstrated continuous industry knowledge and market insights.
- Contributed to development and implementation of marketing strategies for lead generation.
- Managed country's Profit & Loss Account, leading strategy creation, development, and execution.
Business Development Manager
SEABREEZEHOMES
11.2020 - 09.2021
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Researching, planning and implementing new target market initiatives. Successfully opened hub to generate new sales leads.
- Updated sales strategies using data to improve standard team practices.
Business Support Manager
PIER64
01.2019 - 03.2020
- Managed high-volume restaurant and event venue, leading to improved controllable costs.
- Maintained smooth back-office functions to promote efficient business operations and meet organizational needs.
- Oversaw financial processes, including placing orders, administering payments, and monitoring expenditures.
- Delivered and executed business strategies to drive revenue growth and operational efficiencies.
- Increased revenue streams by implementing cost reduction strategies, managing schedules, and performing variance and risk analysis for corrective actions.
- Tracked key performance indicators (KPIs) to drive profitability and target delivery.
- Recruited top-performing candidates to enhance staff retention and overall team performance.
- Monitored and evaluated teams, identifying opportunities for improvement and implementing targeted enhancements.
- Implemented effective customer service procedures, sales techniques, resulting in positive feedback and customer satisfaction.
- Conducted training sessions to enhance staff skills and performance.
- Set policies and processes to outline behavioral expectations at every employee level.
- Analyzed accounting and financial data to gain holistic view of company's financial health.
- Implemented and executed marketing activities to increase branding and recognition programs.
- Achieved exceptional client satisfaction feedback and ratings.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
Operations Manager
PIER64
02.2015 - 01.2020
- Directed day-to-day business operations with focus on strategic planning, maximizing sales, and delivering exceptional customer service.
- Reviewed sales and ensured proper inventory and supply levels for optimal business performance.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Analysed financial data to track and achieve budget targets.
- Strategically scheduled and managed 30+ staff members, maintaining high-performing business operations.
- Reduced costs and improved operations by analysing processes and customer feedback.
Front of House Team Leader
ST. DAVIDS HOTEL & SPA
05.2011 - 01.2015
- Delivered quality service by providing warm and welcoming environment.
- Promoted health and safety by reporting workplace risks for resolution.
- Oversaw staff schedules according to strengths to build productive teams for each shift.
- Coordinated inventory and restocked condiments and consumables.
- Maximised covers by monitoring dining room for seating availability.
Education
Degree - Public Relations Management
University of Wroclaw
09.2006 - 09.2009
COURSES
- Sales Academy, 2022
- SEC301: Introduction to Cyber Security, 2022
- SEC403: Secrets to Successful Presentation, 2023
- MGT415: A Practical Introduction to Cyber Security Risk Management, 2023
Timeline
Business Development Executive
SANS EMEA
03.2022 - Current
Business Development Manager
SEABREEZEHOMES
11.2020 - 09.2021
Business Support Manager
PIER64
01.2019 - 03.2020
Operations Manager
PIER64
02.2015 - 01.2020
Front of House Team Leader
ST. DAVIDS HOTEL & SPA
05.2011 - 01.2015
Degree - Public Relations Management
University of Wroclaw
09.2006 - 09.2009
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