Gordon James Gaston

• Support the delivery of services at the Local Testing Site, communicating and providing an efficient, effective service for each service user visiting the Test Unit
• Communicate with individuals that visit the site to be tested, ensuring they understand and are comfortable with the process
• Support and reassure the individuals throughout the testing process.
• Support with testing administration (recording Test Operative administrating test, test time, etc.)
• Commitment to the work and to following the strict guideline and procedures required
• Train new recruits on all areas of Personal Protective Equipment (PPE) requirements and ensure PPE is worn and changed as required
• Ensure to adhere to site guidelines and procedures at all times, always wearing the correct PPE as required
• Maintained a safe work status with zero accidents, ensuring adherence to safety and OSHA regulations across all tasks.

• Reacting to job requests from regular and pre booked passengers.
• Travelling to pre-determined locations to pick up passengers who have pre-booked.
• Picking up fares at taxi ranks.
• Being flagged down in the street.
• Helping passengers to get in the vehicle and assisting them with their luggage and belongings.
• Driving in a safe manner.
• Making sure that the correct payment is given at the end of the journey.
• Helping the passengers to get out of the vehicle.
• Maintaining the quality of the vehicle and making sure it is fit to travel on the road at all times.
• Keeping accurate records and performing administrative tasks, including filling out trip sheets.
• Keeping up-to-date with changes in traffic legislation and knowledge of the local area.
• Minimise delays by monitoring traffic and weather conditions and performing route adjustments.
• Drove ongoing customer satisfaction, collecting passenger feedback, and submitting suggestions for improvement.

• Accountable for 16 Men's and Ladies' branded outlets and 19 concession stores across Eastern England, Scotland, and the Republic of Ireland, with a turnover of £22.2 million.
• Directly responsible for all sales personnel, delivering all aspects of training and development ensuring performance reaches required standards through regular performance reviews.
• Significantly reducing regional costs by the delivery of a 1% stock loss statistic against a company average of 1.5%.
• Carrying out H&S requirements and all risk assessment activities in line with company standards.
• Successfully establishing and maintaining profitable business relationships with external suppliers and department store hosts.
• Directing and delivering various projects including the development of new stores and shop fittings, facilitating profitable business growth of all locations.
• Receiving official recognition for achieving the highest regional figures for 4 consecutive years in several key areas including turnover, contribution, and store cards.
• Making a significant personal contribution to the achievement of the highest number of manager awards within 1 region, for areas such as Manager of the Year, Best LFL, highest turnover, and best store card performance.
• Modernised over 30 facilities by implementing national facility enhancement strategies.
• Supervised staff to safeguard optimal brand expansion initiative productivity.
• Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
• Drove business development and customer acquisition initiatives to accomplished strategic objectives.
• Achieved retail market share goals by developing and executing dealer event-orientated marketing promotions.
• Identified above-average shops and under-performing shops for acquisition, and implemented change management and network restructuring strategies.
• Developed promotional plans to complement national initiatives.
• Developed effective retail marketing strategies to increase brand awareness.

Successfully achieving top-performing region for the 1999 - 2002 period, ensuring all sales targets are consistently achieved and exceeded through ongoing performance monitoring and review.

• Utilising expertise to actively contribute to the ongoing growth and stability of a previously underperforming area.

Fully accountable for the daily running of stores in the South of England and Republic of Ireland, maximisi revenues through strong leadership and training, effective cost control, and the ongoing delivery of excellent customer service.

• Supervised staff to safeguard optimal brand expansion initiative productivity.
• Oversaw all administrative and record-keeping functions.
• Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
• Drove business development and customer acquisition initiatives to accomplished strategic objectives.
• Spearheaded market expansion plan for senior leadership, including sales planning, marketing and product research, and development investments.
• Developed promotional plans to complement national initiatives.

• Responsible for the daily management of a thriving store involving responsibility for maximising sales and minimising costs through effective resource management.
• Accountable for the recruitment, training, and management of personnel, maximising productivity by delivering the highest levels of continuous professional development.
• Delivering management and direction to additional stores within the district in the absence of a permanent manager.
• Introduced product training programs to improve customer experience, boosting customer satisfaction levels.
• Prevented overspending by accurately tracking labour hours and expenses.
• Maximised sales, ensuring the store environment consistently followed published planograms and branding standards.
• Facilitated smooth store operations, verifying opening and closing procedures were in line with company guidelines.
• Maintained store efficiencies, ensuring management staff provided clear, detailed handover during shift changes.
• Drove continuous improvement, communicating effectively across all levels within the organisation, providing high-level feedback on product and customer experience.
• Implemented staff incentives that led to 40% sales revenue growth.
• Successfully led regular store inventory cycle counts, verifying timeliness and compliance with store, channel, and company requirements.
• Recruited, trained, and managed staff, building strong sales teams for each shift through strategic rostering.