Gordon MacKenzie

Provide an air-ground radio service on a contracted basis for general aviation operations.
Maintain clear and professional radio communications with pilots and airfield personnel to support safe aircraft movements and airfield operations.
Monitor airfield activity and weather conditions while ensuring compliance with company SOPs.
Support the smooth day-to-day running of airfield operations during periods of operational cover.
At all times have a strong situational awareness, good communication skills, and the ability to remain calm under pressure.

Deal with any emergency situations calmly when they happen, and ensure detailed times and records are kept of each one.

Liaise with local emergency services incase of a major emergency, ensuring all relevant information is passed along.

Supervised multiple pool areas, responding promptly to potential risks, and if need be taking action using specified rescue techniques as set out by the NPLQ Gen 10.

Maintained first aid and pool rescue knowledge with monthly training.

Worked with colleagues as a team to create a safe environment for both staff and customers.

Assisted in training up new staff by having them shadow over various activities, on poolside or off.

Maintain a high standard of cleanliness across the facility, to help contribute to a positive customer experience.

Ensuring a professional and welcoming customer face, to assist in representing the company in a respectful and approachable manner.

Communicate effectively with customers in person and over the phone to answer any queries and provide assistance.

Dealt with customer concerns or complaints efficiently and professionally.

Fought fires during RFFS training using water and foam agents for damage reduction while also "rescuing" a training dummy from the training scenario.

Demonstrated quick decision-making skills during high-pressure situations within fire training or on callout, including delegation, situational awareness and assessment of the scenario.

Maintained high vigilance incase of a fire callout during shifts, with expected response times tested during training sessions.

Ran point of sale for fuel sales, and landing fees, ensuring prices were always up to date.

Ensured visiting aircraft are organised with viable parking spots that wouldn't interfere with day to day operations.

Liaised with other departments to ensure smooth daily operations.

Provided a friendly and welcoming company face to all visiting aircraft and customers, and helped with any queries.