Gordon Inglis
London,Essex
Summary
Results-driven IT Project Manager with a proven track record of delivering complex projects across diverse industries. Skilled in end-to-end project lifecycle management, cross-functional team leadership, and process improvement. Proficient in Agile and Waterfall methodologies, with excellent communication, analytical, and problem-solving abilities. Thrives in both remote and collaborative work environments.
Overview
29
29
years of professional experience
1
1
Certification
Work history
Senior Project Manager
Capita
London
2023.08 - Current
- Simultaneous management of multiple projects delivering financial software solutions for Government and Private sector clients.
- Regular Clients engagement, maintenance of budgets and forecasts, and ensuring correct invoicing on completion of work,
- Creating project documentation, financial and status update reporting.
- Proactive risks management, issues and problem resolution, prioritisation and escalation for project related issues.
Senior Technical Project Manager
Adsa
Leeds
2021.08 - 2023.03
- Successfully managed the end-to-end project for the integration of
ServiceNow and Workday HR platform, utilizing a mix of agile and
waterfall methodologies. - Led business process workshops during the discovery phase and
ensured resource management within a complex matrix model. - Oversaw transition, upgrade, decommissioning of 80+ legacy systems.
- Managed stakeholder relationships, vendor oversight for core solutions.
Technical Director
New start-up business
London
2018.08 - 2021.12
- Headed the e-commerce business, making key decisions on product
development, global logistics, and technical solutions. - Ensured timely and cost-efficient deliverables in collaboration with
partners and suppliers. - Created advanced business intelligence and reporting tools to drive
informed decision-making.
Senior Project Manager
Kier
City of Westminster
2014.04 - 2018.08
- Managed ICT enhancement projects, enabling improved mobile
workforce capabilities, transition from paper-based to mobile devices. - Defined project scope, milestones, and task allocation, while leading
workshops to align business and technical requirements. - Developed real-time dashboards using advanced Excel and Power BI,
leading to improved issue identification and business reporting.
Technical Support Manager
Mouchel
City of Westminster
2011.11 - 2014.03
- Managed a team providing 2nd/3rd line application support for a
highways workforce and asset management system (Confirm). - Successfully implemented ICT projects to enhance mobile workforce
capabilities and managed system changes and upgrades. - Developed business intelligence tools to monitor and report SLAs/KPIs,
- Developed strategies and service goals for busy contact centre.
Project Manager ITSM (consultant)
University College London Hospital
London
2009.12 - 2011.03
- Led the on-premise implementation of ServiceNow for the NHS,
managing IT services provisioning in hospitals, offices, and homes. - Facilitated business process changes required to adopt the new technology solution, emphasising stakeholder management.
Project Manager (consultant)
Crown Prosecution Service
City of Westminster, London
2005.06 - 2009.12
- Managed the on-premise implementation of ServiceNow for CPS,
overseeing IT service provisioning in courts, offices, homes, police stations. - Coordinated IT activities for large office moves and staff relocations.
- Ensured effective asset change management, recording changes to
assets and configurable items in the asset register / CMBD.
Project Manager (consultant)
Transport For London
London
2005.01 - 2005.05
- Managed implementation of new CRM solution (£2.2M, 15 staff)
- On-boarding of digital core vendors and management of deliverables
- Coordinating and leading joint discovery workshops.
Project Manager (consultant)
Vodafone UK
Newbury
2004.10 - 2005.01
- Scoped and set up a new test facility, conducting a feasibility study and determining budget and resource requirements.
- Managed the implementation of new test facility and asset register.
- Led test management activities, including creating test procedures and implementing automated testing tools.
Technical Support Manager (consultant)
Three UK
Reding
2002.07 - 2004.09
- Led team of 8, providing 2/3rd line 24/7 technical support for Helpdesk.
- Managed enhancements and supported the live transition of IT services.
- Demonstrated strong client and stakeholder management, including SLA and KPI reporting, and effectively resolved issues through risk management and problem analysis.
System Engineer / Project Manager
Motorola
Basingstoke
1996.08 - 2002.07
- Analysed system faults, behaviours, and coordinated fixes and improvements on complex integrated digital radio system (Tetra).
- Developed state-of-the-art software tools for automated testing.
- Played a key role in the rollout of a nationwide public safety radio system used by emergency services in the UK (BT Airwave) and abroad.
Education
Bachelor of Engineering (Honours) - Electrical & Electronic Comms
University of North London
Skills
- Project Management (Agile, Waterfall)
- Stakeholder Management (all levels)
- Resource Management (mixed matrix)
- Business process analysis
- Change Management
- Team building
- Data analysis & advanced BI Reporting
Management Skills:
- IT Service Management (ITIL)
- BSS, OSS, ERP, CRM SaaS, Cloud technologies
- MS Project, Excel (adv), Power BI, Access,PowerPoint, Visio SharePoint
- SmartSheets, Jira others
- MySQL, Python, Node JS, Javascript
Systems / Tools / Programming:
Certification
Prince II Practitioner ITIL V3 Foundation Certificate CEng - IEEE .
Languages
English
Native
German
Intermediate
Timeline
Senior Project Manager
Capita
2023.08 - Current
Senior Technical Project Manager
Adsa
2021.08 - 2023.03
Technical Director
New start-up business
2018.08 - 2021.12
Senior Project Manager
Kier
2014.04 - 2018.08
Technical Support Manager
Mouchel
2011.11 - 2014.03
Project Manager ITSM (consultant)
University College London Hospital
2009.12 - 2011.03
Project Manager (consultant)
Crown Prosecution Service
2005.06 - 2009.12
Project Manager (consultant)
Transport For London
2005.01 - 2005.05
Project Manager (consultant)
Vodafone UK
2004.10 - 2005.01
Technical Support Manager (consultant)
Three UK
2002.07 - 2004.09
System Engineer / Project Manager
Motorola
1996.08 - 2002.07
Bachelor of Engineering (Honours) - Electrical & Electronic Comms
University of North London