Summary
Overview
Work History
Skills
Timeline
Generic

Gordon Davidson

Customer Success Manager
Billericay,essex

Summary

  • Gordon Davidson IT Support Billericay, Essex, CM12 9SA 07949523553 gordon-c-davidson@hotmail.co.uk
  • Experienced Customer Success Manager bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
  • Key Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

12
12
years of professional experience

Work History

Key Account Manager

Ground Control
Billericay, Essex
10.2022 - 03.2023
  • Handling inbound customer queries via telephone & email
  • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • Acquire a thorough understanding of key customer needs and requirements
  • Serve as the link of communication between customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Technical Advisor

CareCo
Braintree, Essex
02.2022 - 09.2022
  • Handling inbound customer queries via telephone & email
  • Raising purchase orders & taking payments
  • Ensuring all activity is recorded on our internal system database
  • Providing administrative support and advice to our nationwide showrooms
  • Developing and maintaining good relationships with our customers

Customer Success Manager

Webosaurus
London
03.2019 - 01.2022
  • Customer (Affiliate) support, running support from phone and emails for clients’ affiliates
  • Platform management support, running platform support for clients including, demonstrating, training, and problem-solving
  • Platform Admin, invoice admin duties on a monthly cycle for client’s affiliates payments to be updated recorded and maintained using Microsoft office applications and Dropbox
  • In-house IT support, giving basic IT support to work colleges for Windows, Dropbox, outlook Zoho CRM, and our own CMS (platform)
  • Basic SEO, running reports using SEMrush and Screaming Frog SEO, updating sites with Metadata, and making Technical SEO audits for the dev team.

Maintenance Gardener

Chelmsford, Essex
08.2011 - 03.2019
  • Maintained tools and equipment to foster safe and consistent operation
  • Monitored weather conditions to plan work schedules effectively and minimize project delays
  • Maintained routine landscaping schedules to boost lawn health
  • Mulched gardens, placed sod and adjusted soils to provide optimal growth potential
  • Enhanced visibility and improved tree and bush shape through intentional pruning
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds
  • Inspected machinery to spot damage and note needed maintenance repairs
  • Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows
  • Removed weeds, hazards and debris from common pathways to improve usability
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning
  • Performed planting, watering, mulching and edging of lawns
  • Handled hedge, bush and shrub trimming
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs
  • Applied mulch to garden beds for protection against weeds and unwanted growth
  • Maintained grounds by trimming, weeding and general clean-up.

Skills

  • Account updates
  • Customer Relations
  • Research and due diligence
  • Training and mentoring
  • Client service optimization
  • Technical consulting
  • Program management expertise
  • Software
  • CMS
  • CRM
  • Wordpress
  • Average
  • Account Development
  • Account Management
  • Service Optimization
  • Customer Service and Assistance
  • Following Up with Clients
  • Customer Rapport
  • Client Needs Assessment
  • Client Relationship-Building
  • Online Databases

Timeline

Key Account Manager

Ground Control
10.2022 - 03.2023

Technical Advisor

CareCo
02.2022 - 09.2022

Customer Success Manager

Webosaurus
03.2019 - 01.2022

Maintenance Gardener

08.2011 - 03.2019

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Gordon DavidsonCustomer Success Manager