
Operationally experienced emergency services professional with over 17 years’ frontline and leadership experience across UK and Australian fire services. Former Watch Commander (UK Station Officer equivalent) with extensive exposure to fire, road crash rescue, hazardous materials, wildfire, rope and water-related incidents. Accountable for crew, partner and public safety and incident command under dynamic and high-risk conditions.
Currently serving within Queensland Fire Department as Regional Community Engagement Coordinator, supporting operational risk reduction and public safety messaging, and strengthening incident management capability through Engagement, AIIMS, Public Information and Warnings Officer qualifications.
Relocated to Queensland with a deliberate and long-term commitment to serving local communities and building a career within the Queensland Fire Department. Proud of prior leadership experience and fully prepared to re-enter through the Recruit Firefighter pathway, committed to undertaking all required training. Brings calm decision-making under pressure, a disciplined work ethic, and an unwavering commitment to firefighter safety as the foremost operational priority, alongside team cohesion and community protection. Committed to contributing positively within a recruit cohort environment and supporting the development of peers at all stages of their career.
• Deliver operationally aligned community engagement activities across geographically dispersed areas, facilitating communication between community members, partners and stakeholders to strengthen engagement practice and risk reduction outcomes.
• Support public safety messaging, disaster preparedness initiatives and Government-led campaigns aligned to QFD strategic objectives and frameworks.
• Completed AIIMS, Public Information and Warnings Officer qualifications to strengthen incident management capability and operational resilience.
• Represent QFD as a member of the AusAlert Public Advisory Campaign Advisory Group.
• Contribute to QFD Advisory Group engagement with NEMA on development and implementation of the new National Messaging System.
• Build and maintain strong relationships with senior leadership, operational crews, volunteers and external stakeholders to enhance community resilience.
• Exercised overall operational command of crews at fire, RCR, hazardous materials, wildfire and water-related incidents.
• Commanded incidents involving up to eight appliances deployed from mixed urban and rural stations, and fulfilled functional command roles during protracted and multi-agency operations.
• Held direct accountability for crew, partner and public safety, applying dynamic and analytical risk assessment alongside decisive leadership under pressure.
• Maintained uncompromising standards of operational discipline and ethical decision-making as Incident Commander at several high-profile and demanding incidents.
• Collaborated closely with senior leadership to translate strategic objectives into safe and effective operational outcomes at station level, contributing to sustained cultural improvements.
• Mentored and developed firefighters with a strong emphasis on accountability, mutual respect and professional growth, ensuring strong professional foundations and long-term development.
• Coordinated community safety activities aligned to SFRS Strategic Plans and the Scottish Government Framework for Scotland.
• Managed community action teams across geographically dispersed urban, rural and island communities.
• Chaired multi-agency Partnership Approach to Water Safety (PAWS) group contributing directly to Scotland’s national drowning prevention strategy targets.
• Operated as Officer in Charge on second appliance and acted up to Watch Commander as required.
• Led specialist swiftwater, flood and boat rescue capability and trained over 200 operators annually both locally and nationally, significantly enhancing flood response readiness.
• Designed and delivered training packages adopted nationally to strengthen teamwork and effective use of limited resources, improving operational effectiveness.
• Maintained strict operational discipline and safety standards to ensure the protection and welfare of personnel during specialist rescue operations.
• Supported station management in operational readiness, training compliance and crew development.
• Responded to a high volume of operational incidents in a socially and economically diverse urban area.
• Recognised early for leadership potential and encouraged to pursue promotion following competency.
• Led and participated in fundraising initiatives supporting the Firefighters’ Charity.
• Delivered nationally recognised fire and rescue training within the VET framework.
• Received consistently positive feedback for instructional clarity, mentorship and operational credibility.
• Contributed to enhancement of training systems, equipment readiness and course structure.
• Departed following acceptance of full-time employment within QFD.
• Supervised specialist rescue personnel across swiftwater, vertical, marine, RCR and aviation environments.
• Strengthened emergency response procedures and traffic management planning to enhance organisational risk controls.
• Undertook professional development in aviation response operations.
• Operational Incident Command, Dynamic & Analytical Risk Assessment
• Crew, Partner & Public Safety Accountability
• Fire, RCR, HazMat, Wildfire, Rope & Water Rescue Operations
• Team Leadership & Development
• AIIMS & Public Information / Warnings Capability
• Community Risk Reduction & Public Safety Engagement
• Multi-Agency Coordination & Government Framework Alignment
• Training Delivery & Competency Development
Over 10 years formal involvement in not-for-profit and community organisations in Scotland, demonstrating governance experience, advocacy and leadership within socially disadvantaged communities;
• Founding Board Member & Community Engagement Officer – Ashfield Football Academy
• Financial Trustee & Funding Officer – Milton Arts Project
• Active contributor to community initiatives through ongoing involvement with the Church of Scotland
Hailey Hayes
Manager, Regional Community Engagement
Queensland Fire Department
M: 0447 543 895
E: hailey.hayes@fire.qld.gov.au
Chief Superintendent Brad Commens AFSM
Divisional Commander, Beenleigh Division
Queensland Fire & Rescue
M: 0418 789 854
E: brad.commens@fire.qld.gov.au
Jason Humphries MBA TIFireE
Chief Executive Officer
Australasian Fire & Emergency Response College
M: 0434 893 424
E: jason.humphries@aferc.edu.au
Rob Paterson OAM
Senior Fire Educator Volunteer & Chaplain
Queensland Fire Department
M: 0439 451 661
E: rainyrob@bigpond.net.au