GORAN RAJIC

Work history

2sister

Scunthorpe, North Lincolnshire

01.2023 - Current

Audited procedures of entire production cycle to verify compliance with industry and safety standards.
Returned defective products to manufacturing for repairs and inspected repairs to confirm quality.
Verified supplier certificates and generated final conformance certificates before sign-off and shipping.
Performed visual inspections of raw materials, components and subassemblies in line with inspection plans to guarantee cohesive outputs.
Executed thorough investigations, producing detailed non-conformance reports to evaluate and rectify production issues.
Removed items not at par with production standards and recommended strategies to improve product quality.
Followed strict procedures to document rejected parts for quality assurance and traceability purposes.
Kept accurate records of testing results and defective products identified per day.
Wrote reports to document product errors and deficiencies.

Tesco

London

10.2020 - 12.2022

Maintained clean, organised working areas to create positive, productive environments with minimal risk.
Increased team productivity through effective staff planning, coordination and task delegation.
Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
Achieved order processing and delivery time targets through smooth warehouse operations.
Dealt with customer complaints and rectified product and service issues.
Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
Motivated team through providing hands-on practical support to all members of staff on duty.
Maintained documents and records to comply with internal policies and external regulations.
Promoted programmes and merchandise sales to grow and maximise income.

Leon Restaurants

London

04.2018 - 09.2020

My job is to support managers in dealing with customers complaints
Maintaining "aces in places" all the time
Maintaining regular open communication with the kitchen manager and kitchen team at all times
Checking that FOH and BOH task are completed on time to ensure fast service
Supporting and offering help when my team needs it
Supervises the team to ensure food safety practices are fallowed
Checking that "fifo" first in, first out, is being applied
Complete cash takings sheets, carrying out end of the day financial task according to financial procedures
Deposit takings with bank when needed.
Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
Increased team productivity through effective staff planning, coordination and task delegation.
Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.

McDonalds

London

11.2014 - 01.2016

Cash Handling, Management, Inventory, problem solving, Organizational Skills, training
Minimised response time to resolve orders on hold by liaising with other departments.
Followed opening, closing and shift changeover procedures for seamless operations.
Promoted professionalism and effective communication among staff to develop productive relationships.
Led shifts and motivated team to drive sales.
Resolved employee relations issues and navigated disciplinary proceedings.
Led performance reviews and tailored employee feedback to facilitate professional development.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Fostered positive employee relationships through communication, training and coaching.
Mentored and equipped employees with product knowledge to improve service delivery and sales.