Gopniysinh Rathod
Crawley
Overview
6
6
years of professional experience
Work History
Housekeeping Room Attendant
Sofitel Hotel
Horley
04.2024 - Current
- Clean and tidy guest rooms, bathrooms, and common areas.
- Replace linens, towels, and amenities as needed.
- Dust and polish furniture and fixtures.
- Vacuum carpets and mop floors.
- Empty trash bins and dispose of waste properly.
- Restock cleaning supplies and report low inventory.
- Report any maintenance issues or safety hazards.
- Follow health and safety regulations.
- Assist with laundry duties as required.
- Ensure a high standard of cleanliness and guest satisfaction.
Kitchen Porter
Cavendish Hotel
London
11.2023 - 03.2024
- Clean kitchen areas, including floors, counters, and equipment.
- Wash dishes, pots, pans, and utensils.
- Assist chefs with basic food preparation.
- Ensure kitchen equipment is properly maintained.
- Manage waste disposal and recycling.
- Receive and store food deliveries.
- Monitor inventory levels and report shortages.
- Maintain high standards of hygiene and safety.
- Follow all health and safety regulations.
- Work efficiently in a fast-paced environment.
- Perform other duties as assigned by kitchen staff.
Cafe Owner
The Steaming Mug Cafe
India
01.2018 - 12.2020
- Manage daily operations of the cafe, ensuring smooth service and customer satisfaction.
- Supervise and train staff, fostering a positive work environment.
- Maintain inventory, order supplies, and manage vendor relationships.
- Oversee financial aspects, including budgeting, cash flow, and profit margins.
- Develop and implement marketing strategies to attract and retain customers.
- Ensure compliance with health, safety, and food regulations.
- Create and update menus, focusing on quality and customer preferences.
- Address customer complaints and feedback promptly.
Sale Executive
Yes Minerals Water
Indian
01.2018 - 12.2019
- Identify and pursue new sales opportunities.
- Build and maintain relationships with clients.
- Conduct market research to understand customer needs.
- Develop and present sales proposals.
- Achieve sales targets and objectives.
- Handle negotiations and close deals.
- Monitor sales performance and report on metrics.
- Collaborate with marketing and product teams.
- Stay updated on industry trends and competitor activities.
- Provide excellent customer service and support.
Education
Diploma in Mechanical -
Singhaniya University
India03.2014
Higher Education -
Shri Sarvajanik Vidyalaya
India01.2010
Skills
- Customer Service: Provide friendly and efficient service, ensuring customer satisfaction
- Communication: Clearly convey orders and engage with customers
- Multitasking: Handle multiple orders and tasks simultaneously in a fast-paced environment
- Attention to Detail: Accurately mix drinks and process orders
- Cash Handling: Manage transactions and balance the cash register
- Knowledge of Beverages: Familiarity with various drinks, recipes, and bar equipment
- Cleanliness: Maintain a clean and organized work area
- Problem-Solving: Address customer issues and resolve conflicts effectively
- Teamwork: Collaborate with colleagues to ensure smooth operation
- Time Management: Efficiently manage time to serve customers promptly
- Attention to Detail: Ability to notice small details and ensure thorough cleaning and organization
- Time Management: Efficiently manage time to complete tasks within scheduled hours
- Organization: Keep spaces tidy and items in their designated places
- Cleaning Techniques: Knowledge of proper methods and products for cleaning different surfaces and materials
- Safety and Sanitation: Understanding of health and safety regulations to maintain a clean and safe environment
- Communication: Ability to communicate effectively with guests and team members
- Physical Stamina: Capability to perform physically demanding tasks, such as lifting and standing for long periods
- Problem-Solving: Quick thinking to resolve issues that arise during cleaning tasks
- Reliability: Consistent and dependable in performing duties
- Customer Service: Providing friendly and efficient service to guests
Languages
Gujarati
Native language
Hindi
Beginner
A1
English
Beginner
A1
Timeline
Housekeeping Room Attendant
Sofitel Hotel
04.2024 - Current
Kitchen Porter
Cavendish Hotel
11.2023 - 03.2024
Cafe Owner
The Steaming Mug Cafe
01.2018 - 12.2020
Sale Executive
Yes Minerals Water
01.2018 - 12.2019
Diploma in Mechanical -
Singhaniya University
Higher Education -
Shri Sarvajanik Vidyalaya