GOPITARUN YENUGULA

• Conducting briefings and staff grooming checks.
• Making room attendant's allocation.
• Preparing vip & traces lists.
• Handling Guest phone calls.
• Inspecting guest rooms [arrivals & occupied] according to standards.
• Inspecting hotel public areas, lobby, restaurants & banquets halls.
• Handling guest related issues and updating them in golden (in house software use by four seasons).
• Handling staff issues.
• Checking benchmarks by conducting internal standard tests.
• Providing real-time feedback on staff performance and helping them to reach goals.
• Conducting trainings to keep up the standards.
• Keeping track of all checklists in the housekeeping department.
• Reviewing the shift logs.
• Following up on weekly and monthly deep cleaning schedules.
• Conducting trainings on health and safety hazards.
• Maintaining good coordination with team members & training them accordingly for smooth operations.
• Maintaining good coordination with other departments [ex: front office, food and beverage service, engineering, etc.] for smooth operations.

• Making the designated guest rooms prior to arrival.
• Handling guest requests.
• Keeping all guest areas clean.

• Attending shift briefings for better understanding of daily operations.
• Servicing designated guest rooms during day shift.
• Providing evening turndown service in designated guest rooms.
• Delivering requests on time to designated guest rooms.
• Assisting in linen inventories and understanding the linen operations
• Completing assigned projects [collecting data] on time and updating in teams.
• Completing inventories and updating in teams.
• Shadowing assistant manager for better understanding of daily housekeeping operations.
• Inspecting occupied residences and coordinating with the team for smooth operations.
• Allocating rooms to staff and attending guest calls and handing maintenance log as a Trainee in office coordinator.
• Attending departmental meetings, board of ops , and other trainings for better understanding of hotel operations.

• Making the designated guest rooms prior to arrival.
• Handling guest requests.
• Keeping all guest areas clean.

• Conducting morning briefings.
• Making staff (room attendants & supervisors) allocation accordingly
• Inspecting designated hostel rooms according to standards.
• Inspecting classrooms and public areas in campus premises.
• Handling student issues related to Hospitality.
• Handling housekeeping inventory.
• Following up on weekly and monthly deep cleaning schedules.
• Following up on university floral arrangements.
• Conducting trainings on health and safety hazards.
• Reviewing supervisor log books and Lost & found log books.
• Training supervisors and staff for maintaining smooth operations.
• Maintaining good coordination with other departments for smooth operations.

• Conducting morning briefings and staff grooming checks.
• Making staff allocation.
• Handling Guest phone calls.
• Inspecting guest rooms [Arrivals & Occupied] according to standards.
• Inspecting hotel public areas, lobby, restaurants & banquets halls.
• Handling guest related issues.
• Handling staff related issues.
• Focus on guest empowerment.
• Reviewing the shift logs.
• Handling guest lost and found items.
• Following up on weekly and monthly deep cleaning schedules.
• Following up on Hotel floral arrangements.
• Conducting trainings on health and safety hazards.
• Maintaining good coordination with team members & training them accordingly for smooth operations.
• Maintaining good coordination with other departments [ex: front office, food and beverage service, engineering, etc.] for smooth operations.

• Keeping the designated rooms ready prior guest arrival.
• Handling Guest requests.
• Keeping all guest areas clean.
• Guest empowerment.
• use to take and deliver food and beverage orders by pool side .

During the internship i have got the opportunity to work in all core departments .

• Housekeeping .
• Front office .
• Food production .
• Food & beverage service .