Hi, I’m
Gopikrishnan Kannaiyah
Personal Shopper & Retail Sales Assistant
Luton
Summary
Versatile team member offering over 17 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
years of professional experience
2
Languages
Work History
OCADO
Personal Shopper – Night Dispatch ( H/S 325971 )
10.2023 - Current
Job overview
- Efficiently and accurately picked and packed customer orders according to OCADO standards
- Maintained high level of customer service, ensuring order accuracy and timelines
- Collaborated with team members to achieve daily order fulfillment targets.
SHOP" N DRIVE - RONTEC
Retail Sales Assistant ( Part Time )
03.2022 - Current
Job overview
- Skillfully and appropriately dealt with complex customer complaints, resolving them with smart solutions to maintain customer satisfaction
- Ensured employees achieved maximum performance by monitoring operations and guiding staff to achieve success
- Conducted in-depth quality inspections of store shelving, layout, and condition weekly basis, delegating tasks to staff based on improvements required
- Addressed and responded to customer comments and complaints, actively listening to customer needs before diffusing and calmly resolving issues
- Improved store performance and profits by providing a motivational and supportive environment, helping sales teams exceed KPIs and targets
- Kept store hygienic and safe for customers by directing staff to clean shop floor, shelves, and products regularly
- Managed and motivated team of 09 to create positive and productive working environment
- Built strong relationships with customers through researching, planning, and purchasing journeys to increase customer satisfaction
- Created promotions to attract new customers, increasing company profits and customer interest in offerings
- Identified areas in sales and workflow processes requiring improvement and worked with staff to increase efficiency and business performance
- Audited delivery paperwork, liaising with suppliers directly regarding damaged and faulty stock
- Acted as point of contact for staff questions and queries, handling internal disputes and enforcing company policy
- Interviewed and recruited new staff members and coordinated comprehensive training following company policy
- Responded promptly to customer feedback and team performance to maintain high customer service standards
- Analyzed staff performance and delivered regular staff training courses to maintain high standards of customer service throughout store.
Sampath Bank PLC
Branch Manager
11.2011 - 02.2022
Job overview
- Designed sales and service strategies to improve revenue and retention
- Led, managed, and motivated a branch team of 08 to consistently exceed sales targets by an average of 100%
- Developed and implemented new training programs, achieving exceptional staff retention rates
- Reviewed and edited loan agreements to promote efficiency and accuracy
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Resolved escalated customer issues promptly, which boosted retention rates by 100%
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
SEYLAN BANK PLC
Sub Officer (Bank Assistant)
02.2006 - 11.2011
Job overview
- Started my banking career as Trainee Bank Assistant and at the time of my resignation I was in, Grade 3)
- During my tenor at Seylan Bank PLC, handled below mentioned primary duties
- Handled credit approval processes through diligent application management
- Investigated customer queries to provide timely financial solutions
- Carried out thorough customer assessments to minimize financial risk
- Built customer bases through cold calling and referral conversions
- Kept accurate operations records for thorough data auditing
- Opened customer accounts and provided smooth onboarding services
- Coached banking service teams in providing exceptional customer care
- Built positive customer relationships for optimized branch loyalty
- Advised customers on financial products to suit personalized needs
- Coordinated team rotas to meet branch needs whilst limiting staffing costs.
Education
Eastern University of Sri Lanka
Bachelor of Business Administration from Business Administration
CARDIFF METROPOLITAN UNIVERSITY of UKCardiff, CRF
Master of Business Administration from Business Administration
University of South WalesPontypridd, RCT
Master of Science from Management
University Overview
Exploring the Factors that influence purchase intention in social commerce platforms In Sri Lanka
Institute of Bankers of Sri Lanka (IBSL)
Diploma in Banking and Finance from Banking and Finance
Skills
Dispatching workers
undefinedAdditional Information
I have completed my 02 Master's programs with Merits and have more than 15 years of experience in Banking and 02 years of experience in the Retail Sector . Moreover recently joined as a Personal Shopper - Night Dispatch ( Full Time ) at OCADO .
According to my skills and education, I could work the sectors as Marketing, Business Management, Administration & Finance as well.
Interests
Team Sports
Reading
Traveling
Sports
Timeline
Personal Shopper – Night Dispatch ( H/S 325971 )
OCADO
10.2023 - Current
Retail Sales Assistant ( Part Time )
SHOP" N DRIVE - RONTEC
03.2022 - Current
Branch Manager
Sampath Bank PLC
11.2011 - 02.2022
Sub Officer (Bank Assistant)
SEYLAN BANK PLC
02.2006 - 11.2011
Eastern University of Sri Lanka
Bachelor of Business Administration from Business Administration
01.2015
CARDIFF METROPOLITAN UNIVERSITY of UK
Master of Business Administration from Business Administration
11.2019
University of South Wales
Master of Science from Management
01.2023
Institute of Bankers of Sri Lanka (IBSL)
Diploma in Banking and Finance from Banking and Finance
03.2010
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