Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Gopika Padippuramuriyil Ramachandran pillai

Corby,Northamptonshire

Summary

A dedicated professional with a year of experience in customer service, team management, and collaborative work, proficient in IT, technical support, and problem-solving. Demonstrates administrative skills, multitasking, effective communication, and high-quality service in demanding situations. Seeking to apply broad experience in a challenging career.

Overview

3
3
years of professional experience

Work History

Team Member

Pizza Hut
Corby, Northamptonshire
03.2024 - Current
  • Customer Service: Greeting customers, taking orders, answering questions about the menu, handling customer complaints, and ensuring a positive dining experience.
  • Food Preparation: Assisting in preparing pizzas and other menu items, including assembling ingredients, following recipes, and ensuring food safety and hygiene standards.
  • Cash Handling: Operating cash register, processing payments, handling cash accurately, and providing receipts.
  • Cleaning and Maintenance: Keeping the dining area, and kitchen, clean and sanitized, including tasks like sweeping, mopping, washing dishes, and taking out the trash.
  • Team Collaboration: Working with other team members to ensure smooth operations, including coordinating during busy times and helping where needed.
  • Adherence to Policies: Following company policies, food safety regulations, and health and safety standards.
  • Training and Development: Participating in training sessions to improve skills and learn new procedures or menu items.

Customer Service Representative

Subway
Corby, Northamptonshire
10.2023 - 03.2024
  • Take and accurately process customer orders, ensuring attention to customization and preferences.
  • Prepare and assemble sandwiches, salads, and other menu items according to Subway's guidelines and recipes.
  • Ensure proper portion control, food safety, and adherence to quality standards.
  • Maintain a clean and organized food preparation area.
  • Adhere to all food safety, health, and safety regulations to ensure a safe working environment.
  • Assist in inventory management and restocking supplies as needed.
  • Processed card payments to facilitate seamless transactions.
  • Answered customer telephone calls promptly and improved on-hold wait times.

Project Coordinator

Flying Spark
Kerala, India
01.2023 - 08.2023
  • Collaborated with project teams in gathering user requirements and developing project plans.
  • Communicated project progress and challenges to stakeholders for decision-making purposes.
  • Maximized communication and transparency between clients, internal departments and stakeholders.
  • Kept up-to-date records on project status using advanced tracking software.
  • Controlled resources by department or finance and tracked use Zoho software.
  • Managed over 50 customer calls per day', or "Increased sales by 10%".

Computer Operator

Akshaya e-Centre
Kerala, India
05.2022 - 12.2022
  • Operated computers and data processing equipment in line with established procedures.
  • Prepared computers for program processing.
  • Performed continuous checks on data access types and file permissions.
  • Facilitated seamless operations, ensuring timely software updates and upgrades.

Education

Master of Science - International Business and Human Resource Management

De Montfort University
Leicester
09.2023 -

Bachelor of Science - Physics

Mahatma Gandhi University
India
07.2019 - 03.2022

Skills

  • Cash handling
  • Inventory handling
  • Data Entry
  • Administrative support
  • Financial reporting
  • Technical support
  • Customer relationship management
  • Team collaboration
  • Proficient in ms office
  • Zoho Book Software

Languages

English
Fluent

References

References available upon request.

Timeline

Team Member

Pizza Hut
03.2024 - Current

Customer Service Representative

Subway
10.2023 - 03.2024

Master of Science - International Business and Human Resource Management

De Montfort University
09.2023 -

Project Coordinator

Flying Spark
01.2023 - 08.2023

Computer Operator

Akshaya e-Centre
05.2022 - 12.2022

Bachelor of Science - Physics

Mahatma Gandhi University
07.2019 - 03.2022
Gopika Padippuramuriyil Ramachandran pillai