Gopika Padippuramuriyil Ramachandran pillai
Corby,Northamptonshire
Summary
A dedicated professional with a year of experience in customer service, team management, and collaborative work, proficient in IT, technical support, and problem-solving. Demonstrates administrative skills, multitasking, effective communication, and high-quality service in demanding situations. Seeking to apply broad experience in a challenging career.
Overview
3
3
years of professional experience
Work history
Team Member
Pizza Hut
Corby, Northamptonshire
2024.03 - Current
- Customer Service: Greeting customers, taking orders, answering questions about the menu, handling customer complaints, and ensuring a positive dining experience.
- Food Preparation: Assisting in preparing pizzas and other menu items, including assembling ingredients, following recipes, and ensuring food safety and hygiene standards.
- Cash Handling: Operating cash register, processing payments, handling cash accurately, and providing receipts.
- Cleaning and Maintenance: Keeping the dining area, and kitchen, clean and sanitized, including tasks like sweeping, mopping, washing dishes, and taking out the trash.
- Team Collaboration: Working with other team members to ensure smooth operations, including coordinating during busy times and helping where needed.
- Adherence to Policies: Following company policies, food safety regulations, and health and safety standards.
- Training and Development: Participating in training sessions to improve skills and learn new procedures or menu items.
Customer Service Representative
Subway
Corby, Northamptonshire
2023.10 - 2024.03
- Take and accurately process customer orders, ensuring attention to customization and preferences.
- Prepare and assemble sandwiches, salads, and other menu items according to Subway's guidelines and recipes.
- Ensure proper portion control, food safety, and adherence to quality standards.
- Maintain a clean and organized food preparation area.
- Adhere to all food safety, health, and safety regulations to ensure a safe working environment.
- Assist in inventory management and restocking supplies as needed.
- Processed card payments to facilitate seamless transactions.
- Answered customer telephone calls promptly and improved on-hold wait times.
Project Coordinator
Flying Spark
Kerala, India
2023.01 - 2023.08
- Collaborated with project teams in gathering user requirements and developing project plans.
- Communicated project progress and challenges to stakeholders for decision-making purposes.
- Maximized communication and transparency between clients, internal departments and stakeholders.
- Kept up-to-date records on project status using advanced tracking software.
- Controlled resources by department or finance and tracked use Zoho software.
- Managed over 50 customer calls per day', or "Increased sales by 10%".
Computer Operator
Akshaya e-Centre
Kerala, India
2022.05 - 2022.12
- Operated computers and data processing equipment in line with established procedures.
- Prepared computers for program processing.
- Performed continuous checks on data access types and file permissions.
- Facilitated seamless operations, ensuring timely software updates and upgrades.
Education
Master of Science - International Business and Human Resource Management
De Montfort University
Leicester 2023.09 -
Bachelor of Science - Physics
Mahatma Gandhi University
India 2019.07 - 2022.03
Skills
- Cash handling
- Inventory handling
- Data Entry
- Administrative support
- Financial reporting
- Technical support
- Customer relationship management
- Team collaboration
- Proficient in ms office
- Zoho Book Software
Languages
English
Fluent
References
References available upon request.
Timeline
Team Member
Pizza Hut
2024.03 - Current
Customer Service Representative
Subway
2023.10 - 2024.03
Master of Science - International Business and Human Resource Management
De Montfort University
2023.09 -
Project Coordinator
Flying Spark
2023.01 - 2023.08
Computer Operator
Akshaya e-Centre
2022.05 - 2022.12
Bachelor of Science - Physics
Mahatma Gandhi University
2019.07 - 2022.03