Gopika Menon

Working as Software Engineering Professional within BT's eCommerce technology organisation, delivering enterprise-scale backend applications supporting customer order journeys and service orchestration.

• Led technical delivery of Netflix-based orchestration platform supporting BT's eCommerce order management ecosystem.
• Partnered with product owners, business analysts and architects to gather, analyse and translate business requirements into scalable technical solutions.
• Designed scalable backend architecture and developed Java and Spring Boot microservices following software engineering best practices.
• Delivered features across complete Software Development Life Cycle including requirements gathering, solution design, development, testing, deployment and production support.
• Developed RESTful APIs supporting customer order orchestration and fulfilment workflows.
• Built reusable, maintainable and scalable backend services following object-oriented design principles and design patterns.
• Created comprehensive unit tests using JUnit and Mockito and actively supported integration and regression testing.
• Collaborated with QA, DevOps and infrastructure teams to ensure smooth CI/CD deployments and high-quality software releases.
• Investigated production incidents, performed root cause analysis and implemented timely production fixes for business-critical applications.
• Monitored application performance and proactively resolved production issues to maintain system reliability.
• Performed peer code reviews and mentored team members on coding standards and best practices.
• Worked closely with globally distributed engineering teams to deliver scalable and reliable software solutions.
• Participated in sprint planning, backlog refinement, estimation, sprint reviews and retrospectives within Agile Scrum teams.
• Self-learned React.js to contribute to development of internal Agent Portal initially built as Proof of Concept.
• Developed responsive React components integrated with Java backend REST APIs.
• Designed features enabling real-time tracking of customer order status for operational teams.
• Collaborated directly with business users to gather feedback and continuously improve usability.
• Helped transform application from Proof of Concept into BT's primary order tracking platform adopted across multiple business units.
• Continued enhancing application through new feature development, bug fixes and performance improvements.

AI- Assisted Development

• Leveraged Amazon Q Developer and Kiro to accelerate software development, assist with code generation, debugging, documentation, and unit test creation.
• Utilised AI-assisted development tools to analyse complex codebases, understand existing functionality, and improve development efficiency.
• Applied AI tools to automate repetitive development tasks, generate boilerplate code, and support rapid prototyping while maintaining engineering standards and code quality.

Environment: Java 17, Spring Boot, REST APIs, Microservices, React.js, PostgreSQL, Docker, Maven, Git, Jenkins, JUnit, Mockito, CI/CD, Agile

• E-commerce Global Application Rollout - Order management system for E-commerce shopping application, involved in roll out of applications in different regions across world by enabling multi-country support for all modules (API / Batch jobs / Database). Goal of project was to analyze, identify and implement required changes in architecture, design and code of existing micro services for global compatibility. The application was in a microservice architecture which was independently built and hosted to AWS server , build in Java 11. Involved in Analysis and development of changes in application including APIs, Spring batches .Tested codes to check for multi country compatibility. Resolved issues faced by QA team including bug fixes

• TCS. com- Feature developed for Marketing website project called “DigiStore”. Create backend Sling API's for the website(Java, Restful Apis, No SQL, Postgres). Created new components for the Digistore • Create the configuration and analyze the overall operation and DB functions.Plan the Sprint based on the requirements - Agile (GitLab)
• Banking Mobile Application - The product is a smart payment solutions for everything from large companies to local teams and associations which involves Person to person Transactions and Person to Business Transactions.Involved understanding Technical requirements from design documents and writing the rest full web services. Integrating web services with the Mobility Team which will be invoked from Mobile devices. Strong communication and client facing skills with the ability to work in a consulting environment. Preparing the test plans and unit test cases corresponding to the enhancements. Contributing to Team meeting, troubleshooting development and production problems across multiple environments. Resolving the existing defects in the system. Fixing the issues in production environment.