Goodness Mkhize
Durban,South Africa
Summary
Adaptable [Job Title] with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
[Area of certification]-certified [Job Title] with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Beauty Factory
Sameera
Durban, South Africa
2015.10 - 2018.12
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Smollan Group(Unilever)
Wendy
Durban, South Africa
2009.01 - 2012.12
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
Indigo Cosmetic
Tracey Plassam
Durban, South Africa
2004.03 - 2009.12
- Collaborated with team members to achieve target results.
- Actively listened to customers to fully understand requests and address concerns.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Met schedule using excellent planning and coordination skills.
Corporate Vission
Sharon
Durban, South Africa
2006.06 - 2006.12
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
Education
High school level - Science
Isizinda Secondary School
Durban South Africa 2006.01 - 2006.12
Skills
- Customer engagement
- Complaint resolution
- Problem analysis
Certification
- Office Administration Introduction
- Customer Service Consultant Certificate
- Caregiver Training Basics Certificate
- Microsoft Word Basics Certificate
- General Cleanings Certificate
Timeline
Beauty Factory
Sameera
2015.10 - 2018.12
Smollan Group(Unilever)
Wendy
2009.01 - 2012.12
Corporate Vission
Sharon
2006.06 - 2006.12
High school level - Science
Isizinda Secondary School
2006.01 - 2006.12
Indigo Cosmetic
Tracey Plassam
2004.03 - 2009.12