Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Goodness Mkhize

Goodness Mkhize

Durban,South Africa

Summary

Adaptable [Job Title] with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.

[Area of certification]-certified [Job Title] with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service.

Overview

15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Beauty Factory

Sameera
Durban, South Africa
2015.10 - 2018.12
  • Managed complaints with calm, clear communication and problem-solving.
  • Achieved service time and quality targets.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.

Smollan Group(Unilever)

Wendy
Durban, South Africa
2009.01 - 2012.12
  • Engaged with customers to better understand needs and deliver excellent service.
  • Identified issues, analysed information and provided solutions to problems.
  • Built and maintained courteous and effective working relationships.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Actively listened to customers to fully understand requests and address concerns.

Indigo Cosmetic

Tracey Plassam
Durban, South Africa
2004.03 - 2009.12
  • Collaborated with team members to achieve target results.
  • Actively listened to customers to fully understand requests and address concerns.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Met schedule using excellent planning and coordination skills.

Corporate Vission

Sharon
Durban, South Africa
2006.06 - 2006.12
  • Maintained clean, safe working environments to eliminate accident risks.
  • Achieved service time and quality targets.
  • Engaged with customers to better understand needs and deliver excellent service.

Education

High school level - Science

Isizinda Secondary School
Durban South Africa
2006.01 - 2006.12

Skills

  • Customer engagement
  • Complaint resolution
  • Problem analysis

Certification

  • Office Administration Introduction
  • Customer Service Consultant Certificate
  • Caregiver Training Basics Certificate
  • Microsoft Word Basics Certificate
  • General Cleanings Certificate

Timeline

Beauty Factory

Sameera
2015.10 - 2018.12

Smollan Group(Unilever)

Wendy
2009.01 - 2012.12

Corporate Vission

Sharon
2006.06 - 2006.12

High school level - Science

Isizinda Secondary School
2006.01 - 2006.12

Indigo Cosmetic

Tracey Plassam
2004.03 - 2009.12
Goodness Mkhize